Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Jordan

Moscow,OH

Summary

Experienced customer service professional with strengths in billing resolution, claims processing, and account administration. Known for creative problem-solving, courteous support, and success in high-volume call center environments.

Overview

12
12
years of professional experience

Work History

Bungaloo Buy-in Boutique

Self Employed
Moscow, OH
12.2014 - 12.2018
  • Exceeded customer satisfaction by finding creative solutions to problems.

Telephone Customer Service Representative

Wittlebee Kid's Clothing
San Francisco, California
01.2011 - 02.2012
  • Resolved billing, shipping, and return issues using company support systems.
  • Maintained courteous service during high-volume telephone support periods.
  • Answered customer calls for Wittlebee Kid's Clothing order and account questions.
  • Processed exchanges and cancellations following Wittlebee Kid's Clothing policies.

Offline Department

Spirit of America National Bank
Milford, OH
02.2007 - 10.2009
  • Processed legal claims and managed accounts for deceased customers to ensure timely resolution.
  • Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
  • Organized and prioritized daily tasks to meet service goals efficiently. to meet service goals efficiently.

Education

Advanced Coding Expert -

Medical Billing Online Training
NA
04-2019

High School Diploma -

New Richmond High School
New Richmond, OH
05-2000

Some College (No Degree) - Computer Business Technology

University of Cincinnati Clermont College
Batavia

Skills

  • Customer relationship management
  • Client account management
  • Billing dispute resolution
  • Issue resolution
  • Claims management
  • Inventory management
  • Customer service

Timeline

Bungaloo Buy-in Boutique

Self Employed
12.2014 - 12.2018

Telephone Customer Service Representative

Wittlebee Kid's Clothing
01.2011 - 02.2012

Offline Department

Spirit of America National Bank
02.2007 - 10.2009

Advanced Coding Expert -

Medical Billing Online Training

High School Diploma -

New Richmond High School

Some College (No Degree) - Computer Business Technology

University of Cincinnati Clermont College
Cassandra Jordan