Experienced customer service professional with strengths in billing resolution, claims processing, and account administration. Known for creative problem-solving, courteous support, and success in high-volume call center environments.
Overview
12
12
years of professional experience
Work History
Bungaloo Buy-in Boutique
Self Employed
Moscow, OH
12.2014 - 12.2018
Exceeded customer satisfaction by finding creative solutions to problems.
Telephone Customer Service Representative
Wittlebee Kid's Clothing
San Francisco, California
01.2011 - 02.2012
Resolved billing, shipping, and return issues using company support systems.
Maintained courteous service during high-volume telephone support periods.
Answered customer calls for Wittlebee Kid's Clothing order and account questions.
Processed exchanges and cancellations following Wittlebee Kid's Clothing policies.
Offline Department
Spirit of America National Bank
Milford, OH
02.2007 - 10.2009
Processed legal claims and managed accounts for deceased customers to ensure timely resolution.
Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
Organized and prioritized daily tasks to meet service goals efficiently. to meet service goals efficiently.
Education
Advanced Coding Expert -
Medical Billing Online Training
NA
04-2019
High School Diploma -
New Richmond High School
New Richmond, OH
05-2000
Some College (No Degree) - Computer Business Technology
University of Cincinnati Clermont College
Batavia
Skills
Customer relationship management
Client account management
Billing dispute resolution
Issue resolution
Claims management
Inventory management
Customer service
Timeline
Bungaloo Buy-in Boutique
Self Employed
12.2014 - 12.2018
Telephone Customer Service Representative
Wittlebee Kid's Clothing
01.2011 - 02.2012
Offline Department
Spirit of America National Bank
02.2007 - 10.2009
Advanced Coding Expert -
Medical Billing Online Training
High School Diploma -
New Richmond High School
Some College (No Degree) - Computer Business Technology