Cassandra J. Ortiz
Saginaw,MI
Summary
Motivated and dedicated professional seeking a full-time position to further develop hands-on skills and knowledge within a dynamic organization. Currently enrolled in an associate degree program in healthcare administration, with a strong desire to apply academic learning in a practical setting. Eager to leverage educational background and emerging expertise to contribute effectively to the team and support organizational goals. Committed to continuous growth and excellence in the healthcare field.
Overview
13
13
years of professional experience
Work History
Call Center Operator
Great Lakes Health Center
Saginaw, MI
01.2025 - Current
- Managed high volume of incoming calls, ensuring prompt and accurate service to patients and other clinical staff.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
- Utilized Athena and Elkay software to verify insurance coverage, and update patient information. Input data in accordance with HIPPA.
- Served as a liaison between the public and GLBHC's site personnel
Patient Registration
Covenant HealthCare
Saginaw, MI
07.2024 - 08.2025
- Answer incoming calls from patients and register them via phone for upcoming appointments, and surgeries utilizing epic, CHAMPS, Availity, and other insurance websites.
- Notate the patient's HAR with necessary notes and transfer patients phone calls as needed.
- Take payments for co-pays over the phone while being customer service friendly.
RSC III Representative/Dispatch
Charter Communications, Spectrum
Saginaw, MI
06.2022 - 07.2024
- Answer incoming calls along with making outbound calls to customers who are in need of appointments.
- Communicate via email, phone calls or task messages to help ensure technicians and field leaders receive high quality service and installation information in order to maximize work performance in the field.
- Proficient in computer systems like Field Service Management (FSM), Advance Customer Service Representative (ACSR), AVAYA, Excel, Word and outlook to help drive productivity.
- Cultivated partnerships with field technicians and fellow colleagues.
Ophthalmology Technician
Great Lakes Eye Institute
Saginaw, MI
02.2021 - 07.2022
- Trained junior technicians on best practices in equipment handling and patient interaction techniques.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Worked on EHR systems: Allscripts, Medflow and e prescribing on Rocpia
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
Medical Assistant
Saginaw Valley Foot and Ankle
Saginaw, MI
05.2019 - 02.2021
- Assisted in patient intake processes, ensuring accurate documentation and efficient appointment scheduling.
- Performed routine diagnostic tests under physician supervision.
- Managed inventory of medical supplies, ensuring availability and compliance with safety standards.
- Trained new staff on office procedures, enhancing team efficiency and service delivery quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Production Worker
Duro-Last
Saginaw, MI
05.2017 - 05.2019
- Inspected finished goods to ensure adherence to quality specifications and customer requirements.
- Trained new employees on equipment operation, safety protocols, and production procedures.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Managed inventory levels to prevent production delays.
Resident Aide
Shattuck Manor
Saginaw, MI
01.2014 - 05.2019
- Trained new aides on operational procedures and best care practices.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Home Health Aide
Privately owned Homecare
Saginaw, MI
07.2012 - 06.2017
- Provided personal care services, including bathing, grooming, and dressing to enhance client comfort and dignity.
- Assisted clients with mobility and transfers, ensuring safety and preventing falls during daily activities.
- Administered medication according to prescribed schedules, maintaining compliance with healthcare regulations.
- Monitored client health by recording vital signs and reporting changes to medical professionals for timely interventions.
Education
High School Diploma -
New Millennium Academy
Saginaw, MIAssociate of Applied Science - Health Care Administration
Ross Medical Education Center
Saginaw11-2025
Skills
- Problem-solving skills
- CRM navigation
- Appointment scheduling
- Documentation and reporting
- Payment processing
- Attention to detail
- Active listening
- Effective communication
Timeline
Call Center Operator
Great Lakes Health Center
01.2025 - Current
Patient Registration
Covenant HealthCare
07.2024 - 08.2025
RSC III Representative/Dispatch
Charter Communications, Spectrum
06.2022 - 07.2024
Ophthalmology Technician
Great Lakes Eye Institute
02.2021 - 07.2022
Medical Assistant
Saginaw Valley Foot and Ankle
05.2019 - 02.2021
Production Worker
Duro-Last
05.2017 - 05.2019
Resident Aide
Shattuck Manor
01.2014 - 05.2019
Home Health Aide
Privately owned Homecare
07.2012 - 06.2017
High School Diploma -
New Millennium Academy
Associate of Applied Science - Health Care Administration
Ross Medical Education Center