Organized and compassionate Human Services professional with a proven track record in providing support and coordination for individuals with diverse needs. Adept at leveraging administrative management skills to enhance the well-being of vulnerable populations. Committed to fostering a positive impact on communities through active engagement and empathetic service.
Hi, I’m
Cassandra Kelly Conn
Human Services Worker
Newport News,VA
Summary
Overview
6
years of professional experience
Work History
City of Hampton
Support Services Coordinator
11.2022 - Current
Job overview
- Maintain family accounts, perform quality reviews, and provide support to school-age programs
- Coordinated before/after-school program sites, emphasizing the importance of individualized care
C. Waldo Scott Center for H.O.P.E.
Office Manager
10.2021 - 11.2022
Job overview
- Implement project management techniques to overcome obstacles and increase team productivity
- Source vendors, negotiate contracts, and manage employees for maximum production
C. Waldo Scott Center for H.O.P.E.
Office Technician
11.2020 - 10.2021
Job overview
- Greet visitors with professionalism and provide knowledgeable assistance
- Respond to inquiries and facilitate easy access to important data
C. Waldo Scott Center for H.O.P.E.
Nutrition Assistant
08.2018 - 11.2020
Job overview
- Document youth in after-school feeding programs, ensuring individualized care
- Collaborate with outside agencies for nutritional education and maintain feeding program records
Education
Old Dominion University
Bachelor from Human Service/Public Service
05.2025
University Overview
Virginia Peninsula Community College
Associate from Human Services
05.2023
University Overview
- Magna Cum Laude
- GPA: 3.7
Warwick High SchoolNewport News
High School Diploma
06.1998
University Overview
Skills
- Team Leadership
- Community Engagement
- Socialization Skills
- Administrative Management
- Workflow Processes
- Personnel Performance
- Employee Records Evaluation
- Quality Reviews
- Standard Operating Procedures
- Vendor Sourcing
- Contract Negotiation
- Project Management
- Collaboration
- Strong Organization
Additionalinformation
Additionalinformation
- Student Representative, Virginia Peninsula Community College Human Services Advisory Board, 01/01/22, 05/01/23, Collaborated with Interim Dean Keisha Samuels and Adjunct Professor Marian Clifton of Virginia Peninsula College’s Advisory Board to initiate short-term credentialing programs at the Southeast Center in An Achievable Dream Middle and High School, Southeast Newport News., Spearheaded the development of affordable courses aimed at improving the moral and professional skills of residents in marginalized communities.
- Member, Virginia Peninsula Community College Cultural Affairs Committee, 01/01/22, 05/01/23, Collaborated with committee members to organize and execute cultural events that promoted diversity and inclusion within the college community., Contributed ideas and initiatives to enhance cultural awareness and appreciation among students, faculty, and staff.
- Mental Health Coach and Program Manager, The Wonder Years Network, 12/01/22, Present, Actively engage in mental health coaching sessions, providing support and guidance to individuals facing various challenges., Manage and oversee program initiatives, ensuring the effective implementation of mental health and wellness programs.
Skills
Skills
Implement Individual Support Plans (ISP) with a focus on individualized care., Assist clients in Activities of Daily Living (ADLs), demonstrating a compassionate approach., Lead and coordinate community engagement events, enhancing socialization skills for intellectually disabled individuals., Manage and support before/after-school programs, maintaining family accounts and ensuring program quality., Develop and implement workflow processes, improving overall personnel performance., Evaluate employee records, conduct quality reviews, and implement standard operating procedures., Source vendors, negotiate contracts, and oversee project management techniques for successful outcomes., Establish rapport with clients, families, and external agencies., Communicate corporate objectives effectively to various divisions for deadline adherence and budget management., Collaborate with outside agencies for nutritional education initiatives.Affiliations
Affiliations
National Society of Leadership and Success 2023-Present
Tau Sigma National Honor Society ODU Chapter 2024-Present
LeADERS member ODU 2024-Present
Timeline
Support Services Coordinator
City of Hampton
11.2022 - Current
Office Manager
C. Waldo Scott Center for H.O.P.E.
10.2021 - 11.2022
Office Technician
C. Waldo Scott Center for H.O.P.E.
11.2020 - 10.2021
Nutrition Assistant
C. Waldo Scott Center for H.O.P.E.
08.2018 - 11.2020
Old Dominion University
Bachelor from Human Service/Public Service
Virginia Peninsula Community College
Associate from Human Services
Warwick High School
High School Diploma
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