Cassandra Kendrick
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Server
ihop
Columbus, Ohio
02.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service to ensure satisfaction.
Receptionist
Aspen Dental
Columbus, Ohio
11.2023 - 01.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
Clarkson Eyecare
Dublin, Ohio
12.2022 - 10.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- assisted the doctor with tasks
- filling room supplies, kept equipment sanitized
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Bed and Bath Coordinator
HomeGoods
Columbus, Ohio
08.2022 - 12.2022
- Ensured compliance with company policies and procedures related to project management activities.
- stocked shelves with bathroom/bedding supplies
- assisted customers with finding products
- helped at the register
- promoted store credit/credit cards
- maintained a clean/organized department
- Assisted in hiring, onboarding, and training new administrative staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Seasonal Beauty Advisor
Ulta
Columbus, Ohio
01.2022 - 12.2022
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Finalized purchases and processed payments.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Managed inventory levels by monitoring stock levels regularly.
- Ensured that all displays were neat and organized at all times.
Receptionist
HCA Womens Health
Jacksonville, FL
12.2021 - 08.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Assisted clients with questions or concerns in a timely manner.
Cashier
Winn Dixie Supermarket
Macclenny, FL
07.2020 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05-2021
Skills
- Table Setting
- Beverage Preparation
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Point of Sale (POS) system operations
- Exceptional customer service
- Professional Appearance
- Sales Techniques
- Positive and professional
- Strong Work Ethic
- Cash Handling
- Item promotion
Timeline
Server
ihop
02.2024 - Current
Receptionist
Aspen Dental
11.2023 - 01.2024
Receptionist
Clarkson Eyecare
12.2022 - 10.2023
Bed and Bath Coordinator
HomeGoods
08.2022 - 12.2022
Seasonal Beauty Advisor
Ulta
01.2022 - 12.2022
Receptionist
HCA Womens Health
12.2021 - 08.2022
Cashier
Winn Dixie Supermarket
07.2020 - 12.2021
High School Diploma -
Baker County Senior High School
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