Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
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Cassandra Keys

Lacey,WA

Summary

Motivated Caseworker with high-level integrity and strong desire to collaborate with and advocate for clients. Compassionate and team-oriented individual offering extensive knowledge of services, service coordination and issue resolution methods. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Housing Caseworker

Safeplace
01.2023 - Current
    • Advocating for survivors of sexual and domestic violence
    • Performing crisis intervention and ongoing advocacy in person and over the phone, and providing clients with referrals and other information
    • Act as a Sexual Assault Advocate in emergency situations and coordinate with the SANE Nurse (Sexual Assault Nurse Examiner) by Provide advocacy for sexual assault survivors from a trauma informed, culturally responsive social justice perspective
    • Assess survivors' current situation and develop safety plans
    • Perform general administrative duties
    • Documenting client interactions (SAW, OCVA, Notehouse, CPS)
    • Coordinating with Landlords.
    • Enhanced client well-being by developing comprehensive case plans addressing individual needs.
    • Reduced recidivism rates through effective case management and personalized support services.
    • Facilitated client access to community resources, promoting self-sufficiency and independence.
    • Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
    • Established trusting relationships with clients, fostering open communication and rapport building.
    • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
    • Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
    • Coordinated vocational training opportunities for clients, leading to increased employment prospects.
    • Delivered ongoing support for families navigating the child welfare system, contributing to successful reunification's in multiple cases.
    • Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
    • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
    • Monitored case progress for timely completion and compliance with applicable regulations.
    • Conducted home visits to assess living environment and provided appropriate referrals.
    • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
    • Assisted clients in preparing applications for social security benefits, housing and assistance programs.

Walmart Digital Assistant

Walmart
02.2022 - 06.2022
  • Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment
  • Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Personal Care Assistant

Comfort of Home Healthcare
11.2021 - 02.2022
  • The attendant will be responsible for agreeing to the terms of employment with the consumer
  • Providing the agreed upon duties and personal care tasks of the consumer
  • Reporting to work as scheduled and contacting the consumer immediately if there is a problem getting to work on time
  • Practicing care to prevent injury to the consumer when providing personal care assistance by following the training and instruction given by the consumer
  • Maintaining consumer confidentiality at all time
  • Maintaining service records of tasks performed for the consumer
  • Reporting and acts of abuse/neglect of a consumer to the Elder Abuse Hot-line immediate.

Community Support Advocate

Rainbow Center
08.2019 - 06.2020
  • Establish and maintain relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
  • Keep records or prepare reports for owner or management concerning visits with clients
  • Provide information or refer individuals to public or private agencies or community services for assistance
  • Assist in planning food budgets, using charts, or sample budgets
  • Assist in locating housing for displaced individuals
  • Create or update donor databases
  • Aide, Participate and Direct special events aimed at protecting and educating the public and community members.

Cashier

Orange Leaf
10.2018 - 03.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Hot Topic
11.2018 - 02.2019

Baker

Daylight Donuts
10.2018 - 02.2019

Deli Clerk

Safeway
03.2018 - 08.2018

Cashier

Dollar Tree
03.2014 - 04.2015

Education

Medical Assistant- Phlebotomist -

Bates Technical College
Tacoma, WA
08.2018

Culinary Arts - Culinary Arts

Tongue Pointe JC Center
Astoria, OR
03.2017

High School Diploma -

Yelm High School
01.2013

Skills

    • Motivational Interviewing
    • Conflict Mediation
    • Interpersonal and Written Communication
    • Highly Effective Communication
    • Records Management
    • Client Advocacy
      • Proficient in Salesforce, Notehouse
      • Home Inspections
      • Regulatory Compliance
      • Crisis intervention
      • Documentation

Pronouns

She/Her/They/Them

Timeline

Housing Caseworker

Safeplace
01.2023 - Current

Walmart Digital Assistant

Walmart
02.2022 - 06.2022

Personal Care Assistant

Comfort of Home Healthcare
11.2021 - 02.2022

Community Support Advocate

Rainbow Center
08.2019 - 06.2020

Cashier

Hot Topic
11.2018 - 02.2019

Cashier

Orange Leaf
10.2018 - 03.2019

Baker

Daylight Donuts
10.2018 - 02.2019

Deli Clerk

Safeway
03.2018 - 08.2018

Cashier

Dollar Tree
03.2014 - 04.2015

Medical Assistant- Phlebotomist -

Bates Technical College

Culinary Arts - Culinary Arts

Tongue Pointe JC Center

High School Diploma -

Yelm High School

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Cassandra Keys