Cassandra Knox

• Provide accurate information and solutions to customers regarding prescriptions, benefits, and account related concerns.

• Managed prescription refills and account updates effectively.

• Explain insurance, billing details, and other program-related information clearly, ensuring customer understand their options and services.

• Follow HIPAA guidelines, company policies, and quality assurance standards to protect customers privacy and ensure service excellence.

• Handled customer inquiries through phone and email.

• Maintained detailed records of customer interaction, feedback, and complaints.

• Developed strong client relationships through empathy and professional conduct.

• Focus on understanding customer concerns for effective issue management.

• Displayed a courteous attitude with team members.

• Photographed high-quality images for various print and digital projects.

• Engaged with clients to understand their preferences and ensure a welcoming and comfortable experience.

• Processed POS transactions, payment cards, and receipts to customers.