Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Cassandra Krause

District Manager
Wimauma,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

District Manager

Amazon
Tampa, FL
09.2021 - Current
  • Supervised 16 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Area Manager

Amazon
Tampa, FL
12.2019 - 09.2021
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Supervised 9 locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Field Ambassador

Amazon
Tampa, FL
10.2017 - 12.2019
  • Assisted team with operational policies and procedures to drive services.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Engaged with customers to build rapport and loyalty.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Process Assistant

Amazon
Ruskin, FL
10.2014 - 10.2017
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Determined and recommended methods to implement improvement opportunities.

Education

Bachelor of Arts - Communications

Bowling Green State University
Bowling Green, OH
08.2000 - 05.2004

Skills

Leadership skills

undefined

Timeline

District Manager

Amazon
09.2021 - Current

Area Manager

Amazon
12.2019 - 09.2021

Field Ambassador

Amazon
10.2017 - 12.2019

Process Assistant

Amazon
10.2014 - 10.2017

Bachelor of Arts - Communications

Bowling Green State University
08.2000 - 05.2004

Similar Profiles

CREATE PROFILE
Cassandra KrauseDistrict Manager