Cassandra Krause
District Manager
Wimauma,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
District Manager
Amazon
Tampa, FL
09.2021 - Current
- Supervised 16 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Area Manager
Amazon
Tampa, FL
12.2019 - 09.2021
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 9 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Field Ambassador
Amazon
Tampa, FL
10.2017 - 12.2019
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Engaged with customers to build rapport and loyalty.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Process Assistant
Amazon
Ruskin, FL
10.2014 - 10.2017
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Determined and recommended methods to implement improvement opportunities.
Education
Bachelor of Arts - Communications
Bowling Green State University
Bowling Green, OH 08.2000 - 05.2004
Skills
Leadership skills
Strategic planning
Analytical problem solver
Data analysis
Operations management
Excellent interpersonal skills
Written and oral communication
Timeline
District Manager
Amazon
09.2021 - Current
Area Manager
Amazon
12.2019 - 09.2021
Field Ambassador
Amazon
10.2017 - 12.2019
Process Assistant
Amazon
10.2014 - 10.2017
Bachelor of Arts - Communications
Bowling Green State University
08.2000 - 05.2004