Cassandra Lamey
Saint Albans,New York
Summary
Proactive Application Support Analyst offering over 6 years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
9
9
years of professional experience
Work History
Product Services & Management Analyst
NORTHWELL HEALTH
08.2022 - Current
- Analyzes data and recommend system development plans ensuring product excellence
- Delivers user training programs, enhancing product understanding and usage
- Conducts solution audits, ensuring process compliance and resolving discrepancies
- Provides post-implementation support, troubleshooting user issues effectively
- Conducts solution audits, ensuring accuracy and compliance in system processes
- Pioneers innovative system development strategies, setting new standards
- Mentors specialists, improving team skills and project outcomes
- Ensures 99% system accuracy through rigorous quality assurance protocols.
- Improves operational efficiency by streamlining processes and implementing best practices in management analysis.
Product Services & Management Specialist
NORTHWELL HEALTH
01.2020 - 07.2022
- Steered onboarding for New Business Ambulatory Sites within Northwell Health
- Facilitated seamless Soarian implementation through on-site and virtual support
- Facilitated onboarding by managing Ilearn accounts and tracking training completions, boosting team readiness
- Optimized application access for staff to Soarian and Athena IDX, cutting down project initiation time
- Excelled in data analysis, ensuring accuracy and reliability in tracking and verification processes
- Leveraged IT platforms to improve project outcomes, demonstrating passion for technology and efficiency
- Enhanced project efficiency by streamlining onboarding and Soarian integration for Northwell Health
- Boosted team readiness by managing training completions, directly impacting project initiation speed.
Customer Service Agent
NORTHWELL HEALTH
01.2018 - 12.2019
- Exceeded customer satisfaction through effective communication and scheduling
- Leveraged Allscripts for medication refill requests and task assignment
- Exceeded call volume standards by handling 50 calls daily, ensuring customer satisfaction, efficiency and exceeding expectation
- Managed patient data with precision using Soarian and HDX for insurance verification, enhancing service quality
- Partnered with physicians to expedite medication refill requests via Allscripts, boosting patient care
- Optimized appointment scheduling processes with Soarian, improving accessibility for Neurology and OBGYN patients
- Streamlined patient intake process, reducing wait times and improving service efficiency.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
Assistant Store Manager
SPRINT CORPORATION
01.2016 - 12.2017
- Led sales team to enhance customer experience, fostering loyalty and business success
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented business improvement strategies based on performance data analysis
- Managed payroll functions and employee scheduling, ensuring operational efficiency
- Elevated store performance through data-driven strategies, enhancing team productivity and customer satisfaction
- Boosted sales through dynamic leadership, directly contributing to Sprint's market success
- Fostered employee growth, ensuring knowledgeable team committed to operational excellence
- Transformed store operations with innovative practices, setting new standard for retail excellence
- Streamlined administrative processes, achieving efficiency in payroll management and staff scheduling
- Drove team to exceed sales targets by 20%, securing Sprint's competitive edge.
Customer Service Supervisor
SPRINT CORPORATION
12.2014 - 12.2015
- Supervised daily sales operations, ensuring exceptional customer experience
- Strategically partnered with clients and colleagues to resolve complex issues
- Boosted performance by providing weekly feedback and training to sales consultants
- Exceeded key performance metrics including sales and customer satisfaction
- Boosted team's sales performance through effective training and feedback on Sprint's offerings
- Fostered teamwork to enhance customer service, ensuring high loyalty and brand strength
- Oversaw store operations, maintaining strict adherence to opening/closing protocols
- Drove sales growth by innovating strategies that enhanced customer interaction.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Bachelor of Science in Business Administration - Human Resources Management
York College
New York, NY06.2020
Associate of Science in Criminal Justice - Criminal Justice
Queensborough Community College
New York06.2014
Skills
- Business Analysis
- Contract Management
- Procurement
- Product Management
- Risk Management
- Information Security
- Business Operations
Timeline
Product Services & Management Analyst
NORTHWELL HEALTH
08.2022 - Current
Product Services & Management Specialist
NORTHWELL HEALTH
01.2020 - 07.2022
Customer Service Agent
NORTHWELL HEALTH
01.2018 - 12.2019
Assistant Store Manager
SPRINT CORPORATION
01.2016 - 12.2017
Customer Service Supervisor
SPRINT CORPORATION
12.2014 - 12.2015
Bachelor of Science in Business Administration - Human Resources Management
York College
Associate of Science in Criminal Justice - Criminal Justice
Queensborough Community College
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