Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Lamont

Black Hawk,SD

Summary

I am a very loyal and dedicated employee with excellent experience in customer service. I maintain a professional appearance and demeanor while completing assigned tasks with focus on quality. I am a quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Office Administrative Assistant

Xtreme Restoration
04.2023 - Current
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.

Administrative Assistant/Sales Associate

Cammack Ranch Supply
07.2014 - 01.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Conducted interior and
    exterior design to organize and improve office environment.
  • Small sales in fencing, windbreak and feed materials; sales of basic
    bovine and equine prescriptions and medications; design and sale of branding equipment; assisted in
    loading of feed and fencing materials by operating small forklifts and lifting.
  • proficient in signage and advertising
    including social media.

Education

High School Diploma -

Central High School
Rapid City, SD
06.2010

Skills

  • Telephone Reception
  • Availability Record Keeping
  • Billing and Invoicing
  • Office Supplies and Inventory
  • Answering Phones
  • Schedule Management
  • Database Entry
  • Business Correspondence
  • Customer Engagement
  • Calendar Management
  • Supervision Abilities
  • Recordkeeping and File Management
  • Social Media Oversight
  • File Organization
  • Multi-Line Telephone Systems
  • Event and Meeting Planning
  • Word Processing
  • Copying and Scanning
  • Inbound and Outbound Calling
  • Customer Inquiries
  • Social Media Updating
  • Customer Satisfaction
  • Cash Drawer Management
  • Multitasking and Time Management
  • Basic Sales
  • Trade Show Booth Operation

Timeline

Office Administrative Assistant

Xtreme Restoration
04.2023 - Current

Administrative Assistant/Sales Associate

Cammack Ranch Supply
07.2014 - 01.2021

High School Diploma -

Central High School

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Cassandra Lamont