Cassandra Laughlin
Rock Springs,Wyoming
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a Camp Host at American Land & Leisure. Proven ability to build relationships and enhance guest experiences while maintaining campground safety and cleanliness. Skilled in groundskeeping and conflict resolution, ensuring a welcoming environment for all visitors.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Camp Host
American Land & Leisure
Flaming Gorge Reservoir, Dutch John Utah
04.2024 - Current
- Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
- Assisted in the training of new camp hosts, sharing best practices and practical advice for success in the role.
- Actively participated in staff meetings, offering suggestions for improvements based on personal observations.
- Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
- Utilized problem-solving skills to resolve guest conflicts diplomatically while maintaining professional boundaries.
- Conducted regular site inspections, identifying potential hazards or areas needing improvement.
- Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
- Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
- Implemented effective reservation management systems for streamlined check-in and check-out processes.
- Enhanced camper experience by providing exceptional customer service and addressing individual needs.
- Documented incidents or concerns involving guests or facilities, providing detailed reports to management as needed.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
Bartender
Eve’s/Golf Course
Rock Springs, WY
04.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender
Embassy Tavern
Green River, WY
05.2017 - 05.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
CVI Casino
Gardnerville, NV
06.2016 - 10.2017
- Actively participated in staff meetings, offering suggestions for improvements based on personal observations..
- Applied conflict resolution strategies to handle guest disputes.
- Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
- Implemented effective reservation management systems for streamlined check-in and check-out processes.
- Enhanced experience by providing exceptional customer service and addressing individual needs.
- Documented incidents or concerns involving guests or facilities, providing detailed reports to managers.
- Built and established positive relationships with patrons, team members and supervisors.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Education
CNA - Nursing
Western Wyoming Community College
Rock Springs, WY01.2012
H.S. Diploma - General Studies
Natrona County High School
Casper, WY01.2003
Skills
- Customer service
- Guest services
- Relationship building
- Hand tools
- Groundskeeping
- Environmental awareness
- Outdoor skills
- Campground maintenance
- Strong work ethic
- Positive attitude
Timeline
Camp Host
American Land & Leisure
04.2024 - Current
Bartender
Eve’s/Golf Course
04.2020 - Current
Bartender
Embassy Tavern
05.2017 - 05.2019
Bartender
CVI Casino
06.2016 - 10.2017
CNA - Nursing
Western Wyoming Community College
H.S. Diploma - General Studies
Natrona County High School