Cassandra Lavalley
Saginaw
Summary
Reliable and upbeat, successful at promoting client loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable in many areas,stellar at multi-tasking and a quick learner. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Hope Network
10.2019 - 11.2020
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Pass medications,chart, supervise, maintain hygiene, and healthy relationships with staff and in life
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Family Service Counselor
Oakview Cemetery
07.2019 - 10.2019
- Helped clients select caskets, markers and memorial options making sales while keeping the clients needs in mind.
- Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.
- Safeguarded confidential information by adhering to strict data privacy protocols in the handling of sensitive client records.
- Assisted in the development of marketing materials for plot sales, resulting in increased revenue for the cemetery.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Developed a comprehensive database system that improved record-keeping efficiency for the entire cemetery operation.
- Enhanced customer satisfaction by providing compassionate and professional assistance to grieving families during burial arrangements.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
Caregiver
Sunrise Senior Living
05.2016 - 10.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Server
IHOP
04.2016 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Crew Member
Tim Hortons
10.2015 - 12.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Medical Assistant
Family Tree Medical Associates
03.2013 - 04.2015
- My duties included; phone triage, administering injections, front desk, scheduling appointments, filling or refilling prescriptions, communicating with patients, handling referrals, verifying insurance, working with MICR, and electronic medical records
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Sales Representative
Future Vision
06.2011 - 09.2011
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
Education
Certification and diploma - Medical Assistant
Everest Institute
Grand Rapids, MI11.2012
Heritage Highschool
Saginaw, MI06-2011
Skills
- Microsoft Office
- Custodial experience
- Healthcare Administration Experience
- CPR Certified
- Microsoft Excel
- Proficient in EMR Software
- Complaint handling
- Nursing
- Client relations
- Documentation
- Professional telephone demeanor
- Venipuncture
- Product knowledge
- Medical terminology
- Phlebotomy
- Experience Administering Injections
- Care plans
- Medical receptionist
- Comprehensive Vital Signs Assessment
- Care Giver
- Effective Time Management
- Housekeeping tasks
- First aid and safety
- Behavior redirection
- Client support
- Critical thinking
- Customer service
- Customer education
- Building rapport
- POS system operation
Certification
- CPR/First Aid
- Certified Clinical Medical Assistant (CCMA)
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
German
English
Timeline
Direct Support Professional
Hope Network
10.2019 - 11.2020
Family Service Counselor
Oakview Cemetery
07.2019 - 10.2019
Caregiver
Sunrise Senior Living
05.2016 - 10.2018
Server
IHOP
04.2016 - 10.2016
Crew Member
Tim Hortons
10.2015 - 12.2015
Medical Assistant
Family Tree Medical Associates
03.2013 - 04.2015
Sales Representative
Future Vision
06.2011 - 09.2011
Certification and diploma - Medical Assistant
Everest Institute
Heritage Highschool
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