Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cassandra Leach

Cassandra Leach

Wahiawa,HI

Summary

Detail-oriented and adaptable administrative professional with 10+ years of experience in office management, payroll, accounts payable/receivable, dispatch coordination, and customer service. Skilled at balancing multiple priorities in fast-paced environments while maintaining accuracy, compliance, and confidentiality. Proven ability to coordinate teams, manage financial processes, and support HR functions including onboarding, scheduling, and maintaining personnel records. Recognized for clear communication, strong organizational skills, and a solutions-focused approach that keeps operations running smoothly.

Overview

15
15
years of professional experience

Work History

Co-Owner / Office Manager

Upland Off-Road Recovery
01.2018 - Current
  • Processed payroll from timesheet entry to payment, verifying accuracy and resolving discrepancies before submission.
  • Managed accounts payable and receivable: coded and processed invoices, issued client billing, collected payments, and followed up on outstanding accounts.
  • Coordinated dispatch operations: scheduled and assigned recovery jobs, created location maps, and provided instructions to drivers.
  • Served as the primary point of contact for all incoming calls and customer inquiries.
  • Tracked and balanced company accounts; prepared reimbursement documents and monitored expenses.
  • Ordered and maintained inventory of office and field supplies.
  • Maintained organized filing systems for business, financial, and confidential records.
  • Assisted with compliance by ensuring all employee certifications and documentation were current.

Head Teller / Notary

First Hawaiian Bank
06.2014 - 09.2017
  • Provided coverage across multiple roles, including Head Teller, Teller line, and Customer Service Representative, and Notary ensuring smooth branch operations.
  • Opened and maintained customer accounts including checking, savings, certificates of deposit (CDs), lines of credit, and consumer loans.
  • Trained and mentored new tellers on policies, service standards, and compliance.
  • Scheduled a team of up to six employees.
  • Balanced vault containing $200K+ daily, with zero errors.
  • Completed monthly audits and managed overdraft reports.
  • Researched and resolved customer account issues while maintaining confidentiality.
  • Met and exceeded sales referral goals.
  • Performed notary duties, certifying documents in accordance with bank policies and state regulations.

Assistant Manager

RadioShack
07.2010 - 06.2014
  • Created weekly schedules, delegated tasks, and monitored performance.
  • Earned top-selling employee in the region for 16 consecutive months.
  • Resolved customer issues with professionalism.
  • Managed opening/closing procedures, cash handling, and merchandising.

Education

BBA - Customer Experience

Southern New Hampshire University
Global Campus

Skills

  • Payroll & Timesheet Management
  • Accounts Payable & Receivable
  • Dispatch & Scheduling
  • Customer Service & Team Support
  • Financial Recordkeeping
  • Microsoft Word & Excel

Timeline

Co-Owner / Office Manager

Upland Off-Road Recovery
01.2018 - Current

Head Teller / Notary

First Hawaiian Bank
06.2014 - 09.2017

Assistant Manager

RadioShack
07.2010 - 06.2014

BBA - Customer Experience

Southern New Hampshire University

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