Cassandra Leon
Riverside
Summary
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
10
10
years of professional experience
Work History
Business Analyst
Brightspeed
03.2025 - Current
- Coordinate activities related to inbound applications, make ready and internal/external handoffs for construction.
- Timely and accurate support of billing related to (inbound) applications, make ready and recurring attachments to our pole facilities.
- Coordinate activities related to FTP (foreign pole transfer) program.
- Monitor and ensure data in program systems are timely and accurate.
- Ensure contractual compliance with joint use agreements.
- Assist management team in planning, budgeting and reporting.
- Coordinate pole program audits.
- Review and communicate new regulatory & applicable law requirements to both the Engineering & Construction and Operations organizations.
- Responsible for developing new processes, providing analysis of results and guidance to the business as it pertains to joint use.
- Serve as subject matter expert for methods and procedures for poles and the related program
Scheduling Coordinator
Agile Sourcing/SoCal Gas Company
10.2024 - 01.2025
- Acts as a liaison between the customers, contractors, and various utility company departments regarding project scheduling updates.
- Manages all projects/jobs in accordance with designated timeframe.
- Creates positive relationship with customers, contractors, and utility company personnel. Escalates issues to management when needed.
- Addresses phone calls / emails, answering questions and concerns in an urgent manner.
Joint Use Coordinator (Contractor)
Atco communications llc /Ziply Fiber
12.2023 - 06.2024
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
- Process attachment permits for Joint Use partners (cable television companies, telephone and telecommunications companies, local governments, private companies).
- Act as a liaison between Company and Joint Use partners regarding permits, inspections, rebuilds, NESC and Company policy.
- Prepare and maintain files of agreements, permits, surveys, inspections, and rebuilds.
- Understanding of Electric Distribution Construction and Design, cost estimating and NESC code requirements.
- Gathers appropriate information from the field collection process to identify pole owners and complete the necessary application process.
- Review utility poles and field data collection including electrical equipment, pole configurations, and third party attachés to determine most accurate make ready solution.
- Ability to read and understand construction prints, documents, and make ready summaries.
- Update NJUNS, ALDEN ONE programs to verify pole information, add information to the systems.
- Update pole data information on Varessett update permit forecast dates, release permit tasks when jobs were next to go.
- Track all jobs for the vendors update them with all job status.
- Create tickets in NJUNS for new work.
- Updated all work for vendors and electric companies (PSE) in Sitetracker.
Joint Use Coordinator (Contractor)
Mountain LTD
08.2021 - 02.2023
- Collaborated with leadership regarding all field joint use activities including negotiations and development of strategic working relationships with joint users.
- Resolved conflicts with standards and specifications, NESC and other safety related issues.
- Provided training and coordination as necessary for the permitting and accounting process.
- Kept current on Joint Use projects and information by attending state utility coordination meetings.
- Responsible for tracking group monthly permitting activity and maintaining reports.
- Served as a single point of contact for all regional joint use billing activities including contract interpretation and pole attachment policies.
- Created, tracked, and collected invoices for joint use attachments, engineering, and make ready.
- Processed contractor invoices in the company accounting system.
- Provided support and conflict resolution to joint users and answered questions from all internal and external customers about pole transfers and associated billing.
- Tracked and expedited the full life cycle of pole attachments.
- Created NJUNS Tickets, assigned to Inspectors.
- Conducted NJUNS Audits.
- Covered 16 states working close to clients, Charter, Osmose, Crown Castle, Tilson, Verizon.
Project Management Support - Construction specialist (Contingent)
Southern California Edison
09.2019 - 10.2020
- Provided analytical support to the Desert Region Project Manager responsible for the capital projects within the Distribution Project Management portfolio.
- Provided status of projects and requirements, resolved issues, and ensured that Region personnel received the appropriate support for the successful completion of projects.
- Responsible for verifying, analyzing, and updating information in tracker, in various systems including SAP and Design Manager, MSAccess (DPM tracker) and Excel.
- Created and maintained weekly and monthly performance reports, maintained accurate data within all systems, databases, and ad hoc Data Requests.
- Insured complete and accurate data entry into Design Manager, SharePoint, and Project Tracker systems.
- Partnered daily and weekly with Design Hubs, Districts, Regions, FAO, Regions to ensure effective movement of projects through the IPSEC process.
- Maintained a safety conscious work environment, by following Edison safety protocols and safe work practices, and performed other duties as assigned.
Analyst I (Contingent)
Southern California Edison
10.2018 - 08.2019
- Worked closely with various stakeholders and partner organizations to develop reports, trends, and monitor progress towards goals.
- Responsible for creating, managing, and updating notifications for asset corrections related to the JPA agreement.
- Distributed work to Tech Specs based on current workload reports.
- Performed preliminary pole research using E World, SAP, and SCJPC.
- Supported special projects as project lead or support, as assigned.
- Provided ad-hoc report writing, presentation development, and general support as needed.
- Prepared agendas, took meeting notes, distributed mail, received visitors, made and received telephone calls, prepared travel arrangements, maintained appointments, and organized group events.
- Directed internal and external customer correspondences to appropriate person/department (e.g., billing, logistics, offline support, etc.) including handling confidential and sensitive telephone calls, files, documents, and reports.
- Maintained a high level of confidentiality in correspondence and information shared related to the work of the department.
- Maintained a safety conscious work environment by following Edison safety protocols and safe work practices.
Research Analyst
K&B Engineering
07.2017 - 08.2018
- Pulled permits for Construction (Traffic, Excavation) once approved at various City Hall locations.
- Researched, analyzed, and interpreted complex data, developed alternatives, and presented findings and recommendations in support of business unit and corporate operations.
- Assisted with customer phone calls as to status of projects and requirements.
- Responsible for evaluating processes to reduce customer complaints, recommending process improvements, performing data research and analytics to identify and resolve anomalies.
- Provided support in examining Joint Pole Agreements (JPA), work orders, and pole information from various resources for the purpose of identifying owner responsibility relating to the JPA and Buddy Poles, releasing scope to construction, removals, and/or remediation.
- Researched Record Documents (Tract Maps, Maps Books, Record of Survey, Easements, etc.) Obtain Substructures for new projects (Sewer, Water, Street, Storm Drain, Traffic Signal, Phone, Gas, CATV, CalTrans, Moratoriums, etc.) Performed other responsibilities and duties as assigned.
- Monitored expenditures for assigned programs/projects.
- Performed cost/benefit and trend analysis for assigned programs/projects.
- Developed and/or revised departmental program policies, procedures, processes, and guidelines to satisfy Company and regulatory requirements.
- Gathered documents and research data on assigned topics, using databases, files, spreadsheets, or other sources.
- Prepared analysis and recommendations based on information from internal and external sources.
- Acted as a consultant to management on specific programs and/or functional areas.
- Assisted in creation and maintenance of records, logs, documents, files, or databases for use in monitoring, tracking and trending program/project costs, resources, schedules, and status for management.
- Gathered documents Permits, Submittals at City Halls, Government Buildings.
Make Ready
K&B Engineering
07.2016 - 08.2017
- Performed office-based tasks related to joint use evaluation of existing utility poles.
- This included space planning, structural analysis (through analysis software), progress tracking, packaging and reporting for client, and utility company review and approval.
- Utilized various software in the performance of the work.
- Analyzed field data using O-Calc and mapping software to create and submit reports on the condition of the pole and its ability to handle existing and planned attachments.
- Developed a basic knowledge of electric utility construction standards, and telephone, cable, and other communication facilities.
- Processed or assisted in processing attachment permits.
Administrative Assistant
K&B Engineering
01.2016 - 07.2016
- Downloaded all FIM maps for various locations.
- Maintained Principal Manager's calendar and scheduled meetings and events as needed.
- Maintained a high level of attention to detail while handling multiple calendars, including scheduling and coordinating meetings and conference calls for management team.
- Responded to or routed external/internal customer calls/inquiries and received visitors.
- Handled confidential and sensitive telephone calls, files, documents, and reports.
- Tracked assignments, projects, action items, and provided required follow up through completion for Principal Manager.
- Ordered and maintained supplies and equipment for the office.
- Prepared meeting materials including agendas, tracking action items, presentations, and other collateral materials.
- Coordinated, edited, organized, and handled the report out and report up documents.
- Interacted with clients Southern California Edison, Crown Castle, Charter, Verizon, Race Communications, PG&E, Various Cities, and Caltrans.
- Created packages for contractors, fielders.
- Joint pole Access.
- Identified and Verified all SAP locations, structure, rental, and Height for Pole loading.
- Performed general administrative and clerical functions, including office-related duties, reviewing and processing incoming/outgoing mail, and maintaining files.
- Compiled information and entered data into computer applications.
- Had professional experience interfacing effectively with customers, peers, and all levels of supervision/management.
- Had the ability to provide exceptional service to internal and external customers.
Administrative Assistant
Inland Engineering
01.2016 - 07.2016
- Assisted department personnel as needed, generated new spreadsheets working from various worksheets.
- Maintained department-related records, i.e.
- Spreadsheets, filing, etc.
- Performed routine tasks as directed by supervisor.
- Plotted/printed/scanned drawings for production personnel or others as needed.
- Compiled machine satchels for shipping as needed.
- Maintained Tech Support Logs.
- Typed tech support notes & meeting minutes.
- Kept meeting minutes, typed and distributed.
- Printed reports, schedules, or handouts for meetings.
- Provided telephone and Outlook schedule support for manager and staff.
- Maintained CDG/PRF Data Log.
- Interfaced with Facilities and other staff for office supplies, etc.
- Maintained department record-keeping (attendance, vacations, etc.).
- Completed work in a timely, thorough, and accurate manner.
- Performed administrative and clerical functions, including preparing agendas, distributing mail, coordinating and arranging meetings, making and receiving telephone calls, maintaining appointment calendars, managing events, and maintaining files.
- Covered Zones for Charter communications.
Education
Design Management Certification -
Southern California Edison
High School Diploma -
Amor Christian Academy
Corona, CA01-2005
Skills
- Efficient data input
- Skilled in MS Office tools
- Leadership in administration
- Stakeholder communication
- Project coordination
- Permit application processing
- Project coordination
- Project assistance
- Strong written communication skills
- Experience with NJUNS operations
- Proficiency in SPANS
- Effective relationship management
- Coordination of administrative operations
- Event organization
- SAP
- Customer engagement
- Excel proficiency
- Project oversight
- Email management
- ALDEN ONE Systems
- Experienced with Sitetracker
Timeline
Business Analyst
Brightspeed
03.2025 - Current
Scheduling Coordinator
Agile Sourcing/SoCal Gas Company
10.2024 - 01.2025
Joint Use Coordinator (Contractor)
Atco communications llc /Ziply Fiber
12.2023 - 06.2024
Joint Use Coordinator (Contractor)
Mountain LTD
08.2021 - 02.2023
Project Management Support - Construction specialist (Contingent)
Southern California Edison
09.2019 - 10.2020
Analyst I (Contingent)
Southern California Edison
10.2018 - 08.2019
Research Analyst
K&B Engineering
07.2017 - 08.2018
Make Ready
K&B Engineering
07.2016 - 08.2017
Administrative Assistant
K&B Engineering
01.2016 - 07.2016
Administrative Assistant
Inland Engineering
01.2016 - 07.2016
Design Management Certification -
Southern California Edison
High School Diploma -
Amor Christian Academy