Cassandra Litson
604 NW 43rd St Oklahoma City,OK
Summary
A dynamic leader with a proven track record at Dunkin, I excel in team building and customer satisfaction, enhancing employee performance and client loyalty. Skilled in time management and problem-solving, I've significantly improved operations and service standards. My approach fosters a culture of mentoring and relationship management, driving staff development and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dunkin Mgr
Dunkin
04.2018 - 12.2024
- Oversaw daily operations to ensure compliance with company policies and standards.
- Enhanced employee performance through coaching and regular feedback.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Back of House Team Member
Chick N Beer
03.2017 - 09.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
Lead Counter
Panda Express
06.2014 - 08.2017
- Improved customer satisfaction by addressing and resolving counter-related concerns promptly and professionally.
- Handled high-volume transactions accurately while adhering to company guidelines for cash handling and security procedures.
- Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.
- Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit.
- Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers with safety regulationsguidelines.
Sales Associate
Dillard's
03.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Burlington
04.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Manager
Moes Southwestern Grill
07.2005 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
APAC
06.2000 - 11.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
High School Diploma -
Emerson High School
Oklahoma City, OK05-1998
Skills
- Team building
- Problem solving
- Communication skills
- Employee development
- Mentoring skills
- Cross-functional collaboration
- Customer service
- Meeting facilitation
- Staff training and development
Certification
- ServSafe Food Handler's Certification
Timeline
Dunkin Mgr
Dunkin
04.2018 - 12.2024
Back of House Team Member
Chick N Beer
03.2017 - 09.2022
Sales Associate
Dillard's
03.2016 - 06.2017
Lead Counter
Panda Express
06.2014 - 08.2017
Sales Associate
Burlington
04.2014 - 09.2015
Assistant Manager
Moes Southwestern Grill
07.2005 - 12.2011
Customer Service Representative
APAC
06.2000 - 11.2005
High School Diploma -
Emerson High School
Similar Profiles
Leonard OmehLeonard Omeh
Crew Member at DunkinCrew Member at Dunkin
Haley DavilaHaley Davila
Crew Trainer at DunkinCrew Trainer at Dunkin
Mya BubarMya Bubar
Crew Member at DunkinCrew Member at Dunkin
Layne OlsonLayne Olson
Assistant Manager at DunkinAssistant Manager at Dunkin
Naika SouffrantNaika Souffrant
Case Manager at Church World ServiceCase Manager at Church World Service