Cassandra Little Star
River Cities Public Transit
Eagle Butte,SD
19
years of professional experience
Results-driven professional with strong customer service skills and effective time management. Delivers impactful solutions through collaboration and innovative thinking. Committed to creating a safe and supportive environment while pursuing continuous growth. Ready to embrace opportunities that enhance both individual well-being and organizational success.
Work History
Eagle Butte Driver
1 Year 6 Months- Operated transit vehicles following safety protocols and regulations.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Assisted passengers with boarding, ensuring comfort and accessibility while following safety protocols.
Overnight Dispatcher
8 Months- Utilized GPS technology to ensure real-time tracking of vehicle locations, enhancing dispatch operations.
- Managed passenger inquiries, ensuring timely and accurate information on schedules and routes.
- Delivered accurate and timely administrative support to enhance dispatcher operations efficiently.
Cashier/Bookkeeper
4 Months- Ensured accuracy of daily financial records by reconciling tally sheets with corresponding receipts and paperwork.
- Provided exceptional customer service, addressing inquiries and concerns.
- Managed cash register operations for cash, check, and credit card transactions with excellent accuracy levels.
Evening Dispatcher
2 Years 3 Months- Monitored communication systems to ensure timely updates for drivers and passengers.
- Utilized scheduling software to manage route assignments and optimize route allocation.
- Managed high-stress situations calmly and effectively, providing timely assistance to on-duty drivers.
Eagle Butte Driver
1 Year 3 Months- Operated transit vehicles following safety protocols and regulations.
- Conducted pre-trip vehicle inspections to ensure operational readiness.
- Communicated effectively with dispatch regarding route changes or delays.
- Assisted passengers with boarding, ensuring comfort and accessibility while following safety protocols ensuring that all passengers were safely secured and ready for transport.
- Adapted to changing schedules and routes to meet operational needs.
- Provided exceptional customer service by addressing passenger inquiries/concerns promptly.
- Collaborated with team members to enhance overall transit efficiency and safety of all boarding passengers.
CRST Fair Security (Foot Patrol)
1 Month- Monitored and secured pow wow arena and fairgrounds through regular patrols, fostering a safe environment for attendees.
- Conducted regular inspections of fairgrounds to maintain a secure environment for attendees and the general public.
- Executed supplementary security tasks, including conducting foot patrols and providing backup support for team members.
- Communicated safety measures and provided assistance to the general public regarding parking areas and transportation requests.
- Coordinated efforts to guide vehicles towards available parking spaces.
- Operated two-way radio to efficiently coordinate assistance requests among coworkers.
Assistant Store Manager
11 Months- Executed store opening and closing procedures to ensure operational efficiency during assigned shifts.
- Supported store manager in enforcing company policies and procedures to maintain operational integrity.
- Collaborated with team members to execute promotional strategies enhancing sales efforts.
- Meticulously set up product displays to catch customers' attention, promoting product.
- Monitored cash register operations, assisting with transactions while maintaining accurate financial records.
- Maintained cleanliness and organization of store environment.
- Rotated merchandise and displays to feature new products and promotions.
Receptionist (Volunteer)
2 Months- Welcomed visitors and efficiently guided them to relevant staff members to enhance overall front desk functionality.
- Administered multi-line phone system, optimizing call flow and accurately recording messages as required.
- Clarified application process for support services by assisting the public with inquiries and concerns.
- Performed various clerical responsibilities to ensure smooth office functionality.
Collections Representative
1 Year 4 Months- Executed management of high-volume call traffic to address delinquent accounts, ensuring clear communication and prompt resolutions.
- Advised customers on payment options and structured installment agreements that tailored to their financial situation.
- Executed payment transaction management and organized contract documentation for efficient handling of multiple accounts.
- Maintained detailed records of customer accounts to enhance data accuracy and support customer service operations.
- Provided comprehensive training to new hires on effective collection practices and compliance with company policies.
Loan Representative
5 Months- Delivered exceptional customer service to existing and prospective clients seeking payday loans through high-volume telephone and email communication.
- Conducted comprehensive assessments of applications and provided detailed explanations of loan policies to customers.
- Conducted hands-on training and mentorship for new employees, promoting self-sufficiency in their roles.
- Maintained comprehensive records of customer interactions and loan documentation to support regulatory compliance.
Customer Service Cashier
6 Months- Managed cash drawer operations by reconciling funds at shift start and end, addressing errors and ensuring financial integrity.
- Assured positive first impressions by greeting and welcoming incoming customers, actively addressing their needs for assistance.
- Maintained a clean and organized checkout area to enhance customer experience.
- Coordinated efforts with team members to ensure timely resolution of customer issues.
- Monitored inventory levels and replenished stock as necessary to ensure optimal product availability.
- Embraced new procedures and technologies to enhance operational efficiency in a fast-paced environment.
- Executed cash drawer reconciliations at shift start and end to ensure accurate financial reporting.
- Managed cash register operations to ensure accurate and efficient transaction recording.
- Managed refund and exchange operations, maintaining alignment with company policy to enhance customer satisfaction.
- Executed weekly setup of sales displays, ensuring optimal presentation of new merchandise.
PM Cashier
8 Months- Managed point-of-sale operations, handling cash, credit, and debit transactions with meticulous attention to detail.
- Restocked and organized merchandise in front lanes.
- Executed cash drawer audits at shift start and end to ensure financial accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store merchandise and addressed customer concerns.
Education
G.E.D. - Business Clerical
- Completed Certified Nursing Assistant Program
- Completed Business Clerical Program @ Data Entry Level
Skills
Customer service skills
Time management
Adaptability/dependable
Defensive driving techniques
Safe driving record
Multitasking
Organizational skills
Problem-solving
Computer literacy
Valid driver's license
Telephone etiquette
Typing proficiency
Timeline
Eagle Butte Driver
River Cities Public Transit
02.2025 - CurrentRead More
Overnight Dispatcher
River Cities Public Transit
06.2024 - 02.2025Read More
Cashier/Bookkeeper
Lakota Thrifty Mart - AM
01.2024 - 05.2024Read More
Evening Dispatcher
River Cities Public Transit
06.2021 - 09.2023Read More
Eagle Butte Driver
River Cities Public Transit
03.2020 - 06.2021Read More
CRST Fair Security (Foot Patrol)
CRST Law Enforcement
08.2019 - 09.2019Read More
Assistant Store Manager
Family Dollar, Inc.
04.2016 - 03.2017Read More
Receptionist (Volunteer)
CRST Support Services
10.2014 - 12.2014Read More
Collections Representative
Payday Financial, LLC
09.2011 - 01.2013Read More
Loan Representative
Payday Financial, LLC
04.2011 - 09.2011Read More
Customer Service Cashier
Lakota Thrifty Mart
03.2010 - 09.2010Read More
PM Cashier
Lakota Thrifty Mart
06.2007 - 02.2008Read More
Boxelder Job Corps Conservation Civilian Center
G.E.D. from Business Clerical
Read More