Cassandra Lott

Works collaboratively in an interdisciplinary, coordinated care delivery model. The incumbent fully participates in the daily team-led huddles and weekly team meetings, where patient care planning and management occur. Independently manages position responsibilities with little supervision, as well as sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Plans and directs programs at satellite outpatient clinics.

• Trained and supervised medical support personnel on proper protocols and techniques.
• Conducted performance reviews for all medical support staff, providing feedback as needed.
• Scheduled appointments for patients according to their needs.
• Coordinated with other departments to ensure smooth operations of medical support activities.
• Reviewed records to verify accuracy of data entered into the system by clerical staff.
• Maintained confidentiality of patient information in accordance with HIPAA guidelines.
• Assisted with administrative tasks including filing, faxing, photocopying, scanning documents.
• Executed IT support duties including asset monitoring and issue resolution.
• Proficient in working with peripherals such as monitors and docking stations.
• Processed IT tickets to ensure smooth clinic operations

Collaborates with physicians to optimize work schedules through strategic template/schedule management. " Registers
7,800 patients into electronic health record annually. " Secret security clearance. " Facilites new patient orientation for new
airman Maintains the privacy, confidentiality and security of patients’ medical records and employee data. " Provides
supervison for airman in my section * Interprets and applies appropriate policy, regulations, statutes, and precedent
decisions to make eligibility determinations. Performs and manages medical information technology functions and activities. Requests and documents technical assistance. Manages hardware and software activities. Monitors information technology security programs. Performs customer support activities. Manages user-training programs.

I was responsible for tracking medical referrals written by this facility from start to finish. Logging in medical reports into
CHCS(a government computerized program)which is used here at Moody AFB to ensure that reports are sent to the
physician in a timely manner. I was designated the Team Leader for the section to help facilitate all activites. All
hardcopy medical reports are delivered on a daily basis to the respective primary care provider.I also conduct briefings to
patients that walk-in to the referral management office on the referral process. Verifying patients are registered in the
government computerized database, updating demographic information and obtaining current and accurate contact
information is an essential part of the patient’s referral process. Scheduling and coordinating of specialty referral
appointments with specialty referral clinics(e.g., internal MTF, Veteran’s Affairs clinic, etc)ensures that the patient leave the
MTF with documentation appropriate for the referred episode of care. Knowledge of medical terminology, medical forms,
record management(which goes hand in hand with HIPAA guidelines for release of information), is a vital component to
taking care of our patients. Within the referral management office we serve as the "central clearing house" and "single point
of contact for providers and patients for matters regarding referral management. I proficiently work with government
computerized programs such as: AHLTA, TRICARE portal, Care Point and CHCS /DEERS on a daily basis. Answering and
routing telephones calls along with faxing, copying and scanning goes along with everyday responsibilities with the referral
management center. I also have knowledge and operational skills with of working effectively with Microsoft
applications(Windows,Word, Excel).