Cassie Loya
Tucson,AZ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
15
15
years of professional experience
Work History
Operations Manager
Old Pueblo Anesthesia
Tucson, Arizona
07.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Drove workflow improvements by streamlining processes.
- Devised and implemented improvements to reporting procedures.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
- Increased revenue by developing key programs focused on promoting business.
- Maximized branding outreach by facilitating marketing initiatives.
Surgery Scheduler, Credentials specialist
Old Pueblo Anesthesia
Tucson, AZ
04.2019 - 07.2022
- Managed and maintained schedule for 53 Anesthesiologist
- Coordinated daily schedule for Physicians at Tucson
- Medical Center and 7 ASC facilities
- Maintained all Credentials for 53 physicians and new on boarding physicians including BOMEX, DEA, CME's,
- Vaccinations, Insurance
- Managed facility and insurance Credentials
- Managed MIP's submissions and physician inquiries
- Improved clinical operations by coordinating with team clinicians
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Delivered excellent customer service and facilitated development of patient and clinician relationships
- Supported medical unit by answering multi-line phones and providing clerical support
- Delivered excellent service experience with friendly, compassionate, and helpful demeanor
- Used EPIC and QGenda regularly to compile records, produce reports and create correspondence meeting day-to-day needs of a busy Anesthesia office
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 120-180 cases per day.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for 57 Anesthesiologist, medical facilities, scheduling appointments and handling patient inquiries.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Increased office productivity by transcribing over 10 daily meetings and appointments and implementing organizational systems for documents.
- Managed financial documentations such as expense reports and invoices.
- Kept detailed records of office inventories and placed orders for more supplies.
- Implemented for digitizing and organizing over thousands of medical records.
Surgery Coordinator
Genesis OB/GYN
Tucson, AZ
09.2015 - 04.2019
- Liaison between physician and patient, kept Physician calendar
- Scheduled surgical procedures (outpatient, Inpatient, In office procedures)
- Obtained prior authorization for over 30 providers
- Collected payments for procedures
- Scheduled Pre-op/ Post- op appointments
Lead Clerk
Tucson Medical Center, Pre Anesthesia Testing
Tucson, AZ
01.2009 - 03.2015
- Chart Management, entering and transcribing Physician orders
- Surgery scheduling and centralized scheduling for hospital procedures
- Created agendas and prepared meetings, led training, and coaching for staff
Patient Care Technician
Tucson Medical Center
Tucson, AZ
01.2007 - 01.2009
- Direct patient care with cardiac patients pre and post procedures
- Obtained and recorded critical information for nursing staff
- Assisted in emergency situations
- Performed 12 lead EKG's and continuously monitored telemetry patients
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment
- Transported patients by wheelchair or rolling bed between care and examination rooms
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Communicated with physicians, nurses, and other care givers to exchange information about patient conditions, treatment plans, and activities.
Education
Bachelor of Science - Global Business Management
University of Phoenix
Skills
- Multitasking
- Attention to detail
- Problem-solving
- Microsoft Proficient
- Financial Statement Review
- Staff Training
- Planning and Implementation
- Inventory Management
- Business Leadership
- Administrative Management
- Records Organization and Management
- Team Leadership
- Performance Monitoring and Evaluation
- Workflow Optimization
- Maintaining Compliance
- Mathematical Calculation and Reasoning
- Finance and Accounting Oversight
- Onboarding and Orientation
- Client Relations
- MS Office
- Money Handling
- Payroll Administration and Timekeeping
- Budgeting and Forecasting
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Old Pueblo Anesthesia
07.2022 - Current
Surgery Scheduler, Credentials specialist
Old Pueblo Anesthesia
04.2019 - 07.2022
Surgery Coordinator
Genesis OB/GYN
09.2015 - 04.2019
Lead Clerk
Tucson Medical Center, Pre Anesthesia Testing
01.2009 - 03.2015
Patient Care Technician
Tucson Medical Center
01.2007 - 01.2009
Bachelor of Science - Global Business Management
University of Phoenix
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