Cassandra Lozano
Del Rio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets.
Overview
7
7
years of professional experience
Work History
Service Desk Lead
The Home Depot Store
08.2020 - 08.2023
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Book Keeper
The Home Depot
08.2020 - 08.2023
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts. Reconciled and corrected issues with financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Sales Associate
Hibbett City Gear
05.2017 - 05.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Office Assistant
Amistad Heating & Air Conditioning
06.2016 - 08.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information. Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
Education
High School Diploma -
Del Rio High School
Del Rio, TX06.2017
Skills
- Employee Computer Support
- Customer Inquiries
- Creative Issue Resolution
- Microsoft Windows and Office
- Friendly and Patient
- Collaborative Team Player
- Customer Experience
- Customer Service
Languages
English
Spanish
Timeline
Service Desk Lead
The Home Depot Store
08.2020 - 08.2023
Book Keeper
The Home Depot
08.2020 - 08.2023
Sales Associate
Hibbett City Gear
05.2017 - 05.2019
Office Assistant
Amistad Heating & Air Conditioning
06.2016 - 08.2017
High School Diploma -
Del Rio High School
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