Cassandra LuVine
Manager
Collins,MS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Property Manager
Fourmidable Group (Bay Pine Apartments)
Bay Saint Louis, MS
10.2021 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maximized rental income while minimizing expenses through effective planning and control.
- Administered operations to handle needs of more than 200 tenants across 100 property units.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Conduct weekly meetings with staff to discuss goals.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Exercised direct supervision over property staff.
- Met with clients to negotiate management and service contracts.
- Completed lease applications and verifications, notifying prospects of results.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Contract Training Specialist & Owner
LuVine Advantage, LLC
Collins, MS
08.2012 - Current
- Prepared videos for online and remote instruction.
- Trained and mentored new personnel hired to fulfill various roles.
- Training handbooks, computer tutorials and reference materials.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Traveled to client locations to conduct training classes.
- Developed lesson plans, instructional materials and written practice tests for different type of training courses.
- Provided constant training to staff on newly developed training programs and updated software on computer systems.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Property Manager
Hughes Management (Lone Oak II Apartments)
Laurel, MS
04.2014 - 09.2021
- Collected rent payment.
- Relocation Coordinator during Apartment Rehabilitation.
- Work close with Contractors, Building Inspectors, Sub contractors, Utility Company and Owners during construction.
- Submit weekly report to Regional and Owner.
- Kept properties in compliance with local, state and federal regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Go to person for REAC Inspection, Bank Inspection etc.
Regional Property Manager
Preservation Mgmt. (North Hill Apt & Overlook Apt)
Hattiesburg, MS
01.2010 - 04.2015
- Reviewed financial forecasts, budget and operational goals.
- Relocate tenants during rehabilitation of the complex and Lease up.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Responded to escalated resident concerns and issues and monitored resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Inspected community common areas, apartment units and model appearance to address problems.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked close with contractors and other vendors during total reconstruction of two complexes.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Completed annual rent calculations using housing database software.
- Identified and addressed potential safety issues and liability concerns.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
Collins High School
Collins, MS05.1984
Skills
- One Site, Yardi, Yardi Voyager, Rent Manager, Entrata, Real Page, QuickBooks and Sage 50
- Employee Motivation and Guidance
- Rehab of Property
- Commercial Property
- Accounting Operations
- Administrative Leadership
- Staff Meetings
- Relocation Coordinator of Tenants
- Property Management Software Understanding
- Multi-Family Property Management
- Construction of Property Coordinator
- Software: OneSite, Rent Manager, Yardi Voyager, Entrata, Real Page, Boston Post
- Microsoft Office
- Compliance Trainer, Software Trainer, Train New Employees
- Contract Negotiation
- Maintenance Scheduling
- Business Administration
- Business Development
- Compliance Monitoring
- Staff Management
- Vendor Management
- Financial Budgeting and Reporting
- Preventive Maintenance
- Adaptable
- Payment Collection
- Lease Renewals
- Tenant and Eviction Laws
- Fair Housing Mandates
- Skilled Multi-Tasker
- New Construction
- Knowledge of Leasing and Market Conditions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Property Manager
Fourmidable Group (Bay Pine Apartments)
10.2021 - Current
Property Manager
Hughes Management (Lone Oak II Apartments)
04.2014 - 09.2021
Contract Training Specialist & Owner
LuVine Advantage, LLC
08.2012 - Current
Regional Property Manager
Preservation Mgmt. (North Hill Apt & Overlook Apt)
01.2010 - 04.2015
High School Diploma -
Collins High School
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