Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Medler

Cisne,IL

Summary

Accomplished Direct Support Professional Supervisor with a proven track record at Career Development Center, excelling in client advocacy and staff supervision. Demonstrated success in behavioral management and incident reporting, enhancing client well-being and safety. Skilled in CPR/AED, with a strong focus on achieving positive outcomes and fostering community integration. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.

Overview

10
10
years of professional experience

Work History

Direct Support Professional Supervisor

Career Development Center
05.2019 - 06.2024
  • Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
  • Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
  • Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
  • Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
  • Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Supervised daily activities and provided assistance to staff.
  • Collaborated with store manager to maintain daily operations.

Call Center Representative

Heartland Women’s Health Care
06.2018 - 04.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Shipping Coordinator

AIRTEX Products
07.2014 - 05.2017
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.

Education

Associate of Applied Science - Medical Office Assistant

Olney Central College
Olney, IL
12.2012

Skills

  • Behavioral support
  • Client Advocacy
  • Incident Reporting
  • Community Integration
  • Disability Awareness
  • First aid and safety
  • Behavioral Management
  • Goal Setting
  • Behavior redirection
  • Progress Documentation
  • Decision-Making
  • Certified in CPR/AED
  • Staff Supervision

Timeline

Direct Support Professional Supervisor

Career Development Center
05.2019 - 06.2024

Call Center Representative

Heartland Women’s Health Care
06.2018 - 04.2019

Shipping Coordinator

AIRTEX Products
07.2014 - 05.2017

Associate of Applied Science - Medical Office Assistant

Olney Central College

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Cassandra Medler