Cassandra Magan
Statesville,NC
Summary
Highly motivated professional with 13 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Willing to relocate to: Troutman, NC - Mooresville, NC - Pocono Pines, PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
KDR Construction Services,Inc
03.2025 - 01.2026
- Streamlined administrative processes, enhancing workflow efficiency across departments.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Developed and maintained filing systems, improving document retrieval times significantly.
- Implemented office policies to enhance operational effectiveness and employee compliance.
- Maintained personnel records and updated internal databases to support document management.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Led initiatives to improve communication channels between departments, increasing transparency and collaboration.
Project Manager
Patriot Facility Maintenance
01.2023 - 03.2025
- Planning
- Budgeting
- Client relations
- Communication
- Led cross-functional teams to deliver facility maintenance projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize operational efficiency.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Coordinated communication between stakeholders, ensuring alignment on project goals and expectations.
- Mentored junior project managers in best practices for project execution and risk management.
- Evaluated vendor performance, negotiating contracts to secure favorable terms for service agreements.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Owner/operator
Cassandra's Maid Service LLC
01.2018 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Executed performance reviews to encourage improved productivity for team members.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
Patriot Axe Throwing
09.2021 - 05.2023
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Upsold customers from shelf to premium brands to help boost sales.
- Created signature beverages to increase revenue and patron loyalty.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Boosted online ratings through targeted social media marketing campaigns.
Education
High School Diploma -
West Iredell High School
Statesville, NC06.2009
Skills
- Customer service
- Conflict management
- Time management
- English
- Technical sales
- Sales
- Marketing Tactics Sales Tracking Operations Oversight Goal Setting Financial Statement Review Staff Development Labor Relations Performance Evaluation and Program Optimization Monitoring Management Team Building Decision Making Training Management Human Resources Oversight
- Quality Assurance Team Leadership Employee Motivation Hiring and Onboarding Recruitment and Hiring Revenue Forecasting Focus and Follow-Through Records Organization and Policy Development and Enforcement Management Problem Anticipation and Resolution Sales Promotion Supplier Monitoring Administrative Management Budget Control Staff Scheduling Customer Service Management Performance Assessment Process Improvements Finance and Accounting Oversight
- Construction administrative experience
- Budgeting
- Warehouse management system
- Leadership
- Employment & labor law
- Contracts
- Microsoft Outlook
- CAD
- Warehouse experience
- Marketing
- Office management
- CSS
- Payroll
- Supervising experience
- Construction estimating
- Accounts receivable
- Communication skills
- Retail sales
- ERP systems
- Microsoft Word
- Outside sales
- Accounts payable
- Project Implementation
- Microsoft Office
- QuickBooks
- Hospitality
- Phone etiquette
- Project management
- Project planning
- Project planning and development
Certification
- Non-CDL Class C
- Driver's License
- Bartender License
- TABC Certified
Languages
English
Timeline
Administrator
KDR Construction Services,Inc
03.2025 - 01.2026
Project Manager
Patriot Facility Maintenance
01.2023 - 03.2025
Patriot Axe Throwing
09.2021 - 05.2023
Owner/operator
Cassandra's Maid Service LLC
01.2018 - Current
High School Diploma -
West Iredell High School