Cassandra Manago

• Oversee inspection scheduling and manage permit application procedures to align with
regulatory requirements.

• Deliver customer support by efficiently addressing phone inquiries and issues.

• Maintain consistent communication with clients to ensure a transparent project
progression and satisfaction.

• Verify that proposed construction projects adhere to all relevant building codes, fire
safety standards, environmental regulations, and accessibility requirements

• Communicate with applicants to request additional information, clarify requirements, and guide navigating the permitting process.

• Keeping detailed records of permit applications, approvals, inspections, and any
violations found during inspections.

• Working closely with other departments

•Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Analyze construction plans and specifications to ensure compliance with building codes

•Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency and zoning regulations.

• Conduct site inspections to verify adherence to approved plans and identify any

violations.

• Communicate with applicants to clarify requirements, address concerns, and provide

guidance on code compliance.

• Maintain accurate records of permit applications, approvals, and inspections.

• Interpret and enforce building codes, ordinances, and regulations.

• Stay updated on changes in building codes, regulations, and industry standards.

• Assist in the development and implementation of policies and procedures related to

building permits and inspections.

• Coordinate with municipal authorities and legal entities

to address compliance issues and resolve disputes

•Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Manage the daily operations of the front desk, ensuring efficiency and adherence to

company standards.

• Supervise and coordinate the work of front desk staff, including receptionists, concierge,

and bellhops. This involves scheduling, training, and performance evaluations.

• Provide exceptional customer service to guests, handling any inquiries, complaints, or

special requests promptly and professionally

• Monitor room availability, manage reservations, and oversee the check-in and check-out

process to ensure a seamless experience for guests.

• Handle cash and credit card transactions, reconcile accounts, and prepare daily reports

for management.

• Handle administrative duties such as managing paperwork, updating records, and

responding to emails and phone calls

• Provide ongoing training and development opportunities for front desk staff to enhance

their skills and knowledge.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met promptly.
• I answered incoming calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Documented customer interactions and transactions for accurate, up-to-date records.