Cassandra Manago

• Aid 22 + patients per shift with routine task including feeding , bathing, dressing and exercise.
• Routinely monitor and record a patients vital signs including blood pressure , heart rate , temperature and respiratory rate.
• Carefully transfer patients into beds and wheelchairs using hoyer lift and other tools.
• Assisted patients with daily living activities, promoting independence and dignity.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

• Oversee inspection scheduling and manage permit application procedures to align with regulatory requirements.

• Deliver customer support by efficiently addressing phone inquiries and issues.

• Maintain consistent communication with clients to ensure transparent project progression and satisfaction.

• Verify that proposed construction projects adhere to all relevant building codes, fire safety standards, environmental regulations, and accessibility requirements
• Communicate with applicants to request additional information, clarify requirements, and guide them through the process

• Keeping detailed records of permit applications, approvals, inspections, and any violations found during inspections.
• Working closely with other departments such as planning, zoning, engineering, and environmental agencies to coordinate permit approvals and ensure consistency in regulations.
• Assisting the public, contractors, and developers by answering inquiries,
resolving issues, and offering guidance on permit applications and regulations.
• Review documents to ensure completion and accuracy before notarization.

• Analyze construction plans and specifications to ensure compliance with building codes
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency and zoning regulations.
• Conduct site inspections to verify adherence to approved plans and identify any
• Maintain accurate records of permit applications, approvals, and inspections.
• Interpret and enforce building codes, ordinances, and regulations.
• Stay updated on changes in building codes, regulations, and industry standards.
• Assist in the development and implementation of policies and procedures related to
• Coordinate with municipal authorities and legal entities to address compliance issues and solve disputes
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Manage the daily operations of the front desk, ensuring efficiency and adherence to company standards.

• Supervise and coordinate the work of front desk staff, including receptionists, concierge, and bellhops. This involves scheduling, training, and performance evaluations.

• Provide exceptional customer service to guests, handling any inquiries, complaints, or special requests promptly and professionally

• Monitor room availability, manage reservations, and oversee the check-in and check-out process to ensure a seamless experience for guests.

• Handle cash and credit card transactions, reconcile accounts, and prepare daily reports for management.

• Managed administrative duties such as managing paperwork, updating records, responding to emails and calls

• Provide ongoing training and development opportunities for front desk staff to enhance their skills and knowledge.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met promptly.
• Answered over 30 incoming calls daily to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Documented customer interactions and transactions for accurate, up-to-date records.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.