Cassandra Manago
Orlando,FL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a team player with upbeat, Positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes a great asset in whichever role or department assigned.
Overview
6
6
years of professional experience
1
1
Certification
Work History
(Remote) Customer Service Supervisor
Amazon
08.2020 - 09.2022
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to salesforce software.
- Processed 20+ customers via phone support and email support daily.
- Customized CRM Using the most up-to-date tools ( i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educate them about features and benefits of company products and services.
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends.
- Worked with internal teams ro understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Orange County Government
07.2019 - 08.2020
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into database and validate accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update company database.
- Generated data reports, enter company findings into database and perform backups.
- Supported data entry across departments as requested, Switching promptly to new projects.
- Implemented new accounting processes to decrease spending and work flow downtime.
Customer Service Representative Manager
Walmart
01.2017 - 06.2019
- Assist staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service request via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions,
- Properly diagnosed customer needs to proactively educate them about features and benefits of company products and services.
- Guide customers through troubleshooting, navigating company website/mobile app , using products or service using digital tools.
- Assist customers by providing confirmations, answering questions and offering general information.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Education
High School Diploma -
Irmo High School
Skills
- Efficient and detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Certification
- Notary Public
Timeline
(Remote) Customer Service Supervisor
Amazon
08.2020 - 09.2022
Data Entry/Account Administrative Representative
Orange County Government
07.2019 - 08.2020
Customer Service Representative Manager
Walmart
01.2017 - 06.2019
High School Diploma -
Irmo High School
Similar Profiles
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon
JULIANA GARCIA TORRESJULIANA GARCIA TORRES
Amazon Fulfillment Warehouse Associates at AmazonAmazon Fulfillment Warehouse Associates at Amazon
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Victoria LuboldVictoria Lubold
PPS Coordinator at AdventHealthPPS Coordinator at AdventHealth