Cassandra Mann
Tampa,FL
Summary
Professional in food service industry, prepared for dynamic role of managing take-out orders and customer interactions. Known for reliability, flexibility, and team-oriented approach to achieving results. Exhibits strong organizational skills and customer-focused mindset. Customer-oriented with 3 years of service industry experience. Receives orders and keeps patrons abreast of developments in preparation and delivery. Fulfilling orders with care to optimize take-out dining experience. Reliable and attention-oreinted to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Inferno Pizza Lounge
01.2023 - 04.2023
- Delivered exceptional customer service to enhance guest dining experiences.
- Assisted in meal preparation and presentation according to dietary guidelines.
- Coordinated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of dining area for optimal resident comfort.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
St Marks Village
04.2023 - 09.2023
- Assisted in meal preparation and presentation according to dietary guidelines.
- Collaborated with team members to streamline service processes, improving efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Watermark at Trinity
09.2023 - 01.2024
- Cultivated warm relationships with residents
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Angels Senior Living
01.2024 - 01.2025
- Maintained cleanliness and organization of dining area for optimal resident comfort.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Medicine Technician
Angels Senior Living
12.2024 - 01.2025
- Administered medications and treatments in accordance with established protocols and patient care plans.
- Monitored patient vital signs, recording data accurately for physician reviews and treatment adjustments.
- Documented patient interactions and progress notes in electronic health record systems efficiently.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
Server
Smokey Bones
01.2025 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported training of new staff on service protocols and restaurant policies.
Takeout Specialist
Smokey Bones
01.2025 - Current
- Processed take-out orders efficiently, ensuring accuracy and timely delivery to customers.
- Assisted in training new team members on operational procedures and customer service best practices.
- Maintained cleanliness and organization of take-out area, adhering to health and safety standards.
- Utilized point-of-sale system to manage transactions and track inventory effectively.
Education
High School - undefined
Anclote High School
Holiday, FL01.2024
Skills
- Work well on a team and independently
- Amazing written and verbal communication skills
- Follows direction well, am open to feedback and constructive criticism
- Customer service and quality assurance
- Good at decision making, conflict resolution and time management
- Friendly and Outgoing meaning I work well with the public
Certification
- Licensed Medicine Technician
- Date of issue - November 16th, 2024.
- Date of expiration - November 16th, 2025.
- Instructor - Danielle Pete RN 9379326
- Certificate number - 330008106
Timeline
Server
Smokey Bones
01.2025 - Current
Takeout Specialist
Smokey Bones
01.2025 - Current
Medicine Technician
Angels Senior Living
12.2024 - 01.2025
Server
Angels Senior Living
01.2024 - 01.2025
Server
Watermark at Trinity
09.2023 - 01.2024
Server
St Marks Village
04.2023 - 09.2023
Server
Inferno Pizza Lounge
01.2023 - 04.2023
High School - undefined
Anclote High School
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