Cassandra Manzo
North Bergen,NJ
Summary
As an organized, dependable, and detail-oriented team player, I successfully manage multiple priorities positively. I am always willing to take on added responsibilities to help my team achieve its goals and have strong organizational skills. With the ability to handle multiple projects simultaneously and high accuracy, I seek a full-time position that offers professional challenges. My interpersonal skills, excellent time management, and problem-solving skills will enable me to make a valuable contribution to any team. I am eager to seek and maintain a full-time position that will allow me to utilize my skills and take on new challenges.
Overview
13
13
years of professional experience
2
2
Languages
1
1
year of post-secondary education
1
1
Certificate
Work History
Fun Expert (Online Sales and Service Specialist)
Carnival Cruise Lines
03.2022 - 10.2023
- Researched and identified solutions to technical problems.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Bilingual Call Center Customer Service Specialist
Navient Solutions: Xtend Healthcare
09.2021 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 300 calls per shift to meet fast-paced call center demands.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained and managed customer files and databases.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Provided COVID-19 FAQs and educational material to patrons and employees.
Restaurant Management
The Coach House Diner
08.2018 - 01.2020
- Created a welcoming atmosphere and provided exceptional service to customers
- Selected, trained, and supervised staff
- Encouraged feedback from customers and used it to make positive changes
- Directed and led team members on effective methods, operations, and procedures
- Maintained accurate records of cash and credit card transactions
- Tracked daily sales transactions and invoices for financial reporting
- Conducted regular evaluations to ensure health, safety, and sanitation procedures were followed
- Remedied any violations immediately
- Efficiently managed payroll, timekeeping, and paperwork for new hires and terminations
Logistics Specialist
All Points Transport
04.2015 - 08.2018
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with corporate customers to integrate processes and correct issues.
- Coordinated incoming and outgoing shipments to maintain schedules
Administrative Assistant/Receptionist
Massage Envy Spa
04.2013 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managing Consultant
Sun Lounge Tanning & Spa
12.2014 - 04.2015
- Recruited, interviewed and hired employees offering wealth of skill and talent to team.
- Interacted with clients to define and understand long-term goals and strategies of the market.
- Mentored and supported owner and employees to create strong workplace culture.
- Formulated and implemented training programs by applying learning principles and individual differences.
- Presented reports highlighted proposed changes regarding performance and efficiency enhancement.
Store Opener
Smashburger
06.2010 - 12.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ 11.2022 - Current
Certificate of Completion - Health Sciences
Eastwick College
Nutley, NJ10.2015
High School Diploma -
Queen Of Peace High School
North Arlington06.2012
Skills
- Adaptive Written Communication 03/25/2023
- Interpersonal Communication 05/27/2023
- Decision Making 05/03/2023
- Strategic Thinking 01/16/2023
- Written Communication 06/18/2023
- Problem-Solving 04/22/2023
- Innovation 03/06/2023
- Information Literacy 12/07/2022
- Prioritization 04/29/2023
- Decision-Making in Communication 06/25/2023
- Foundations of Leadership 05/05/2023
- Orientation&Leadership Training 04/10/2023
- Upselling
- Coordinate Schedules
- POS Inventory System Operation
- Recordkeeping Compliance
- Credit Card Transaction Processing
- Operational Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteHybridImportant To Me
Work from home optionTimeline
Bachelor of Science - Business
University of Phoenix
11.2022 - Current
Fun Expert (Online Sales and Service Specialist)
Carnival Cruise Lines
03.2022 - 10.2023
Bilingual Call Center Customer Service Specialist
Navient Solutions: Xtend Healthcare
09.2021 - 03.2022
Restaurant Management
The Coach House Diner
08.2018 - 01.2020
Logistics Specialist
All Points Transport
04.2015 - 08.2018
Managing Consultant
Sun Lounge Tanning & Spa
12.2014 - 04.2015
Administrative Assistant/Receptionist
Massage Envy Spa
04.2013 - 06.2015
Store Opener
Smashburger
06.2010 - 12.2014
Certificate of Completion - Health Sciences
Eastwick College
High School Diploma -
Queen Of Peace High School
Certification
- CPT - Phlebotomy Technician
- CNP - Certified Notary Public
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