Cassandra Marie Marquis
Winston Salem,NC
Summary
Dynamic and results-oriented professional with extensive experience in patient care and customer service, notably at Buglisi Eye Care. Excelled in performing advanced diagnostic tests and enhancing office revenue through meticulous record-keeping and exceptional interpersonal communication. Proficient in Microsoft Office suite and adept at multitasking, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agent
North American Senior Benefits
11.2023 - Current
- Assess client health to find best company to submit client application
- Used leads and went to clients homes where they requested my help
Optometric Technician
Elkin Eye Care
03.2023 - 12.2023
- Assisting with patient care and eye examinations
- Promoting new office voluntary procedures
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Manifest Refractions
- Visual Field and OCT testing
- ASCAN testing
- IOP (Tonopen and Icare)
- ERG testing
- Meibomian Gland Imaging
Ophthalmic Medical Technician
Buglisi Eye Care
06.2021 - 03.2023
- Assisting with patient care and eye examinations
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Selling supplies of contacts to boost office revenue
- Performing minor repairs on broken or damaged glasses
- Maintained accuracy while handling payments
- Answering incoming phone calls from current and prospective patients
- Scheduling patients for various types of appointments
- Manifest Refractions
- Visual Field and OCT testing
- ASCAN testing
- ERG testing
- IOP (Tonopen and Icare)
- Sending in prescriptions
- Care of post operative patients
- Corneal Thickness Testing
- LASIK Testing
Nanny
The Parcell Family
06.2019 - 06.2021
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
- Offering detailed daily reports that outlined each child's activities
- Maintained daily records of individual activities, behaviors, meals, and naps
Library Assistant
Lees McRae College
09.2018 - 04.2019
- Promoted the library's vast services to visitors through active communication
- Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts
- Provided assistance to patrons in regards to the library's computer system
- Verified accurate recording of all lending transactions in library logs
- Developed a strong understanding of cataloging
- Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members
- Pleasantly greeted library patrons offered assistance with any needs or issues
- Answered calls to answer customer questions
Education
Certification - Health Administration
Martinsburg College
05.2021
Certification - Early Childhood Education
Surry Community College
05.2020
Some College - Elementary Education
Lees McRae College
05.2019
High School Diploma -
East Surry High School
05.2018
Skills
- Microsoft/Powerpoint/Excel
- Interpersonal and written communication
- Reliable
- Active listener
- Accurate record keeping
- Punctual
- Socialization techniques
- Excellent communication skills
- First aid training
- Problem solving and analytical skills
- Attention to details
- Check payment processing
- Meticulous and organized
- Numerical skills
- Multitasking and prioritization
- Validating insurance
- Customer service and care
- Customer Service
- Patient-focused care
- Telephone skills
- Data Entry
Certification
Life Insurance License, NC, 11/01/23
References
Available upon request.
Timeline
Agent
North American Senior Benefits
11.2023 - Current
Optometric Technician
Elkin Eye Care
03.2023 - 12.2023
Ophthalmic Medical Technician
Buglisi Eye Care
06.2021 - 03.2023
Nanny
The Parcell Family
06.2019 - 06.2021
Library Assistant
Lees McRae College
09.2018 - 04.2019
Certification - Health Administration
Martinsburg College
Certification - Early Childhood Education
Surry Community College
Some College - Elementary Education
Lees McRae College
High School Diploma -
East Surry High School
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