Cassandra Martinez
San Antonio,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Receptionist
The Enclave-Touchstone Communities
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assist visitors on signing in and answering questionnaire.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Ability to communicate with residents, family, and staff in Spanish
Receptionist/Administrative Assistant
Huebner Creek Health & Rehabilitation Center
06.2020 - 06.2022
- Greeted and welcomed family members
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for our administrator.
- Planned our schedules diligently.
- Scheduled and confirmed interviews.
- Assisted in filing records alphabetically for our business office.
- Directed residents to appropriate personnel to address concerns.
- Assessed family members with their needs and directed to appropriate rooms.
- Received incoming medications and distributed to appropriate areas
- Followed security procedures, screened temperatures, monitored logbook, and reported irregularities.
- Responded to customer concerns and issues by communicating with nurses and appropriate department heads.
- Ability to communicate and translate with family, residents, and staff in Spanish.
- Received and receipted payments for business office.
- Assured that invoice letters were mailed out and sent out accordingly.
- Assured that confidential paperwork was scanned and received by the appropriate personnel.
Education
BBA - Accounting
Tarleton State University
Stephenville, TX12.2022
Skills
- Correspondence and Office Documents
- Visitor Check-In
- Customer and Client Relations
- Telephone Skills
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Schedule Management
- Microsoft Office (word, excel, & powerpoint)
- Sorting and Labeling
- Appointment Confirmation
- Reception Desk Management
- Meeting Preparation
- Time Management
- Billing and Payment Processing
- Mail Preparation and Sorting
- Resident Satisfaction
- Manage Files
- Organization Skills
- Greet Visitors
- Data Inputting
- Facility Safety
- Mail Handling
- Strategic Planning
- Call Answering and Routing
- Documentation
- Reporting abilities
- Multitasker
- Dependable and Reliable
- Adaptive Team Player
- QuickBooks
- Capsim
- Detail-Oriented
- Fluent in Spanish
- Problem Resolver
Languages
Spanish
Professional Working
Timeline
Receptionist
The Enclave-Touchstone Communities
10.2022 - Current
Receptionist/Administrative Assistant
Huebner Creek Health & Rehabilitation Center
06.2020 - 06.2022
BBA - Accounting
Tarleton State University
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