Summary
Overview
Work History
Education
Skills
Certifications And Courses
Publications
Timeline
Generic

Cassandra McGuire

Evanville,IN

Summary

I am a top performer, and I speak daily with clients that are in need of help. I deliver efficiency, accuracy, empathy, and compassion with clients. I speak with people from all over the world daily to ensure they are comforted, cared for, guided, and confident. . Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat Manager in training successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I come from a business family where I learned to be grounded in business growth, promotion, pilot companies, research, establishing change, multitasking while working full time. Proficient Sales Manger as a Head Bartender, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Proficient Sales in Retail. Successful Manager that saved a company millions as a pilot company in fraud prevention. Asurion Insurance was able to build in Tennessee after our pilot team produced results.

Overview

26
26
years of professional experience

Work History

Personal Injury Case Consultant

Legal Answer Edge
05.2020 - 05.2021
  • Evaluate personal injury cases
  • Cold calling for Real Estate in our down time 25%-40% conversion rate
  • Atop performer in obtaining legal retainers, 70% (original scores), and up conversion rate
  • Inbound calls, outbound calls, responding to emails
  • Excellent quality scores (85 and above)
  • I have had a consistent 90% conversion rate for the past 6 months, I do try to stay between 80-100 conversion; I have been a pusher in establishing and raising the bar for bonuses.
  • Pilot Company where I have been a driving force for sales, and have already been promised higher positions due to work ethic.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Built strong relationships with clients to provide empathetic support during their recovery journey

Executive Assistant to Pastor, Business

Children's Rescue, AHD Investment
06.2019 - 02.2021
  • Providing administrative support to executives or senior management
  • Managing calendars and scheduling appointments
  • Handling phone calls, emails, and correspondence
  • Organizing and coordinating meetings, conferences, and travel arrangements.
  • Monthly bank reconciliation
  • Letter writing
  • Book formatting
  • Organizing filing system
  • Answered high volume of phone calls and email inquiries

Retail Associate/Manager in Training

Goodwill Industries
07.2018 - Current
  • Assisting customers with inquiries and purchases
  • Learning product knowledge and store procedures
  • Operating cash registers and handling transactions
  • Stocking and organizing merchandise.

Property Assistant Manager

Enfield
01.2017 - 01.2018
  • Tenant relations and communication
  • Rent collection and financial management
  • Property maintenance and repairs oversight
  • Lease administration and enforcement.

Inventory Manager

Wyatt Salon
01.2013 - 06.2013
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Family owned start up business where I would analyze inventory only.

Floating Manager

Carter Construction
07.1997 - 07.2012
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • This position was ongoing for years-assisted in clean up crews for job sites, managed inventory, delegated task.
  • Conflict resolution amongst the team and company.
  • Organize internal tax system, assisted with admin operations.

Manager of Operations

Abby's Attic
06.2011 - 06.2012
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Start up project where I and the owner soley managed the property, the products, the inventory, the risk of inventory, facilitated locations for expensive art, research, network with other business, and implemented procedures for daily activities.

Associate Manager

Kelly's Tax Service
01.2001 - 01.2011
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • This was as needed or when tax season came about.

Education

Trauma Coach

The Centre For Healing

Associates - Business Administration

Insperity Business

Associate of Applied Science - Juvenile Probation

Kaplan Career Institute - Nashville
Nashville, TN

Associate of Applied Science - Juvenile Probation

Kaplan University
Davenport, IA
06.2004

No Degree - M.S.Office

Tennessee College of Applied Technology - Dickson
Dickson, TN
12.2001

High School -

Family Christian Academy
01.2001

MBA - Business Administration

Universidad Isabel I
Burgos, Spain
08.2023

MBA - Human Resources Management

Universidad Isabel I
Burgos Spain
08.2023

Skills

  • Customer Service
  • Cellular
  • Retail
  • Sales
  • Microsoft Office
  • Inventory
  • Cash Handling
  • Excel
  • MS Office
  • Management
  • Marketing
  • Emotional Intelligence
  • Restaurant Manager (5 years)
  • Fair Housing Regulations
  • Outbound Sales
  • Telemarketing
  • Office Management
  • Personal Assistant Experience
  • Accounts Payable
  • Cold Calling
  • Interviewing
  • Employment & labor law
  • Team management
  • Recruiting
  • Social media management
  • Quality control
  • Property management
  • Legal Research
  • Accounting
  • Cash Register Operation
  • Sales Promotion
  • Self-Directed Learning
  • Reliability
  • Proactivity
  • Verbal and Written Communication
  • Approachability
  • Point of sale systems
  • Team collaboration
  • Problem-solving abilities
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Conflict resolution
  • Reliability and punctuality
  • Active listening
  • Independent Judgement
  • Interpersonal and Written Communication
  • Continuous Improvements
  • Promotional Sales Events
  • Team Oversight
  • Sales Presentations
  • Social Media Savvy
  • Decision making
  • Sales coaching
  • Multitasking capabilities
  • Emotional intelligence
  • Customer Billing
  • Time management
  • Good Telephone Etiquette
  • Decision-Making
  • Remote Office Availability
  • Task Prioritization
  • Analytical Thinking
  • Calm Under Pressure
  • Microsoft Word
  • Active Listening
  • Supervision and leadership
  • Written Communication
  • Self-Directed

Certifications And Courses

  • Leadership Harvard
  • 2018-Emotional Intelligence Certified
  • 2021-1 Year Ashworth College, Certified Paralegal, Pending Certificate.
  • Management And Leadership: Leading A Team 70981-317389-133092
  • Online Business Marketing 70981-209063-133092
  • Financial Management Training: Freelancers & Entrepreneurs 70981-274094-133092
  • Personal Development Training - Neuro Linguistic Programming 70981-183801-133092
  • Strategic Planning Skills Certified Training 70981-175618-133092
  • Accounting Diploma For Business 70981-108558-133092
  • Professional Diploma In Teaching 70981-114904-133092
  • Diploma In Occupational Therapy 70981-310460-133092
  • Essentials Of Spiritual Life Coaching-Pending Certification.
  • Ordained July 1, 2023 The Universal Life Church Monastery


Publications

New Devotional/Self Help Book Author New Children's Book Author New Poetry Children's Book Author Ability to write Philosophy quotes. Book links pending. 

Master the Mind Self Help

Timeline

Personal Injury Case Consultant

Legal Answer Edge
05.2020 - 05.2021

Executive Assistant to Pastor, Business

Children's Rescue, AHD Investment
06.2019 - 02.2021

Retail Associate/Manager in Training

Goodwill Industries
07.2018 - Current

Property Assistant Manager

Enfield
01.2017 - 01.2018

Inventory Manager

Wyatt Salon
01.2013 - 06.2013

Manager of Operations

Abby's Attic
06.2011 - 06.2012

Associate Manager

Kelly's Tax Service
01.2001 - 01.2011

Floating Manager

Carter Construction
07.1997 - 07.2012

Trauma Coach

The Centre For Healing

Associates - Business Administration

Insperity Business

Associate of Applied Science - Juvenile Probation

Kaplan Career Institute - Nashville

Associate of Applied Science - Juvenile Probation

Kaplan University

No Degree - M.S.Office

Tennessee College of Applied Technology - Dickson

High School -

Family Christian Academy

MBA - Business Administration

Universidad Isabel I

MBA - Human Resources Management

Universidad Isabel I

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Cassandra McGuire