Cassandra McIver

· Make sure that all personnel are paid on time and in accordance with all federal, state, and local regulations, as well as ensure that all employees are treated fairly and equitably

· Ensure that labor laws regarding minimum wage, overtime pay, hiring and firing practices, performance-based pay, health care benefits for all employees are maintained

· Provide staff training on all store procedures, policies, and safety standards

· Ensure that employee training requirements are met in a timely manner, including the many different standards set by company standards

· Be responsible for sales goals and keeping track of all reported sales data which is used to assign bonuses to employees

· Ensure that adequate supplies of necessary items are kept on hand as well as organizing the store’s inventory properly to maximize efficiency

· Supervise employees who sell retail items in order to ensure that they are following necessary rules and guidelines for proper inventory control at all times

· Monitor on-premises entertainment systems and make certain that all audio/visual equipment, furniture, and lighting are in proper working order to enhance the overall shopping experience

· Train store employees in accordance with all company policies and procedures, including safety standards and employee training

· Provide assistance to the store manager in keeping store housekeeping up-to-date and clean at all times

· Ensure that all personnel are aware of their assigned duties at all times so they can be performed efficiently and completely

· Review daily sales reports, input inventory levels into computer database, and prepare reports pertaining to labor costs to be considered by management during payroll preparation

· Prepare monthly sales reports, secure purchase orders and materials needed for next month’s inventory, initiate new vendor bids or negotiate with existing vendors to lower prices on key items

· Prepare or approve payroll checks or related transactions as requested by your boss or other high-level authority figures within the company

· Manage cash drawers and note transactions at the store level on the sales register

· I have done Cross Organizational Teamwork (MSA Related Skills)

· Processes Leadership Skills (train new employee when instructed to)

· Send messages through TEAMS to varies Primary Care doctors, MSA’s, RN’s or LPNs for the Veterans when call me on my work phone

· Look up information such as appointments, consults, new primary care doctor information, and notes for the Veterans using the CPRS (Computerized Patient Records System)

· Schedule in-person appointments for Veterans using the VA VERA – scheduling system (Visitor Engagement Reporting Application)

· Assist Veterans with setting up Direct Deposit for Travel Reimbursement

· Assist Veterans with scheduling rides with Lyft rideshare to transport them to their appointments

· Provide a variety of information from inquiries received on a routine and recurrent basis; Question the caller or visitor to gain and obtain information necessary to make a proper referral to give appropriate information or instructions

· Receive and direct callers and visitors; provide necessary information to patients and visitors; and assist with locations of clinical appointments and check-ins

· Meet, greet, and assist with coordination of patient information services for the Service Unit; Inform of location and directions to clinics, offices, and other services

· Provide assistance with patients and arranging transportation for patients

· Assist/Escort veterans to their appointment locations

· Serve as the authenticator for the MyHealthVet program

· Track patient clinic location/directions requests, signage, and wayfinding deficiencies and other opportunities for improvement

· Maintain updated lists of Medical Center layouts and guides, renovation projects (changes in medical service locations), and inquiry tallies

· Help Veterans reach out to different billing department in regard to an unpaid bill from Community Care Network

· Help assist Veterans with the way to submit their Travel Pay Reimbursement claim

· Performed PCR/RAPID testing at different locations

· Shipped specimens to laboratories for processing; Ensured safety and security of all sites

· Administered testing for various movie production sites, including P. Valley, TNT, Creed, The Game, Paramount, and the Stacey Abrams campaign

· Administered concierges at various residences, car rental facilities, and the Atlanta Airport

· Ensured accurate client demographics information were entered in the database

· Contacted clients to schedule and confirm appointments

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.

· Nursing Treatments: assisted nurses in the care and treatment of patients; observed and reported to the charge nurse changes in resident behavior, attitude, bodily complaints, and appearance; recognized emergency situations and intervened within scope of practice while awaiting assistance; assisted the charge nurses with dressing changes and complex procedures

· Documentation: documented items using the Computerized Patient Record System, electronic medical charts; document on tracking boards, such as walking rounds and treatment books

· Communication: extensively communicated orally and in writing to the team any concerns voiced by either the patient, family member or staff; communicated and coordinated with charge nurse any time that a patient needed to go off the floor for other services within the hospital; transported patients to and from procedures and other areas

· Transfers: utilized all lifting equipment to the fullest capability to assist the patients in getting in and out of bed; helped educate and show other staff how to use the equipment safely and effectively

· Resource: served as a resource for other nursing assistant staff members on the floor

· Managed accounts, transactions, records, reports, correspondence, and office supplies

· Handled financial transactions from retail purchases, and stocked and received merchandise

· Oversaw applicant suitability determination for employment and adjudication process

· Typed, faxed, scanned, e-mailed, calculated, stored, retrieved, modified, entered, and extracted data

· Assisted customers with making their purchases by handling customer payments and sales

· Collected payments for services including credit card and cash transactions

· Developed and managed relationships with customers, including understanding and responding to their shopping needs

· Managed general customer service responsibilities, including disseminating information on products, responding to customer inquiries, problem-solving, and troubleshooting

· Processed employment applications

· Received and separated incoming mail

· Distributed incoming and outgoing mail

· Ran errands outside the community, especially the post office and bank, as assigned

· Answered phones and maintained logs

· Assisted bookkeeper with billing

· Maintained receipts, register, and cash receipt book

· Maintained confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the lease of information

· Typed documents, reports, and letters

· Created and maintained an atmosphere of warmth, optimism, and interest in the needs of residents, families, visitors, and co-workers

· Recognized, responded, and/or reported resident emergencies immediately

· Communicated with and supported residents, families, staff, and visitors

· Maintained great customer rapport; facilitated personable communications

· Completed supply inventories and requests

· Used office automation to generate, update, and share written and electronic correspondence

· Used electronic point of sales, and processed sales with cash, credit, and debit cards

· Resolved customer concerns, accurately, and timely

· Interpreted and verified provider orders

· Ensured accuracy of client records

· Transacted and accounted for funds

· Bookkept

· Maintained control of and account for whereabouts and safety of children and youth ranging in age from 6 weeks to 18 years

· Assisted in providing and leading planned activities for program participants

· Reinforced program environment that promotes positive child and youth interactions with others

· Prepared, arranged, and maintained indoor and outdoor activity areas and materials, and assisted with developing lists of needed supplies and equipment

· Supervised children and youth during daily schedule of indoor and outdoor activities and events

· Observed participants for signs of illness, abuse or neglect, reporting each as necessary; noted and followed special instructions provided by parents, in accordance with applicable rules and regulations

· Completed training requirements using approved Operational Services Division and Service materials to include designated training modules

· Ensured compliance with law, policies, and regulations applicable to Department of Defense Children and Youth Programs

· Ensured the facility was provided with high quality security services to protect people and property

· Reported safety concerns, security breaches, and unusual circumstances – both, verbally and in writing

· Built, improved, and maintained professional relationships within and outside the organization

· Answered questions and assisted guests and employees

· Applied flexibility while carrying-out tasks in fast-paced, non-routine environment

· Patrolled the facility on foot or vehicle

· Diplomatically answered phones, recorded messages, assisted staff and guests, and responded to emergencies

· Monitored closed-circuit television systems and alarms

· Fully embraced security and safety training programs to enhance performance and ability to advance

· Independently managed voluminous customer accounts within the fast-paced Call Center

· Operated computerized programs and databases in order to enter, modify, and retrieve sensitive information/data into and from records, scheduling systems, and reports

· Operated multiline telephone to recruit blood donors, volunteers, and funding

· Scheduled appointments to ensure maximum number of donors were scheduled each day

· Received, handled, and disseminated correspondence via postal and electronic mail

· Followed processes and appropriated scripting for conducting calls with donors to ensure a consistent donor experience

· Maintained daily production standard, including phone calls and appointments per hour, to meet established collection goals

· Maintained accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability

· Developed new leads and implemented new donor recruitment programs to ensure increased donor bases and adequate blood supplies

· Responded to and transferred inbound calls to the appropriate parties

· Reviewed, perforated, date stamped, and processed items to determine routing by subject matter

· Received bonuses, incentives, and recognitions for Star of the Week

· Developed schedules and activity plans

· Ensured that program plans, and activities incorporated the observed needs of the students

· Implemented activities and special events that met the physical, social, emotional, and cognitive needs of children and youth

· Incorporated special instructions provided by parents such as special dietary needs, physical needs, or other information that may have affected the child or youth’s experience in the program

· Prepared and implemented program options for children and youth with special requirements

· Cared for special needs children and youth as directed by the supervisor

· Demonstrated, instructed, led, and facilitated planned and spontaneous program activities

· Role-modeled developmentally appropriate practice and classroom or activity area management techniques

· Promoted and modeled safety, fitness, health, and nutrition practices

· Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials

· Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies

· Established a program environment that sustained participant interest and promoted positive interactions with other children, youth, and adults

· Verified student enrollment, demographics, income, and financial eligibility

· Helped arrange for and/or served appropriate snacks or meals where applicable

· Interacted with children and youth using approved child guidance and youth development techniques

· Provided care and supervision, oversight, and accountability for program participants in compliance with state, local, and national laws

· Rendered astonishing customer service to voluminous patients and visitors: in-person and telephonically

· Maintained medical records information in manual and automated records systems and compiled statistics

· Independently planned and carried out highly specialized and complex treatment

· Developed, provided, and coordinated both individual and group activities

· Initiated and implemented innovative recreation programs and activities for residents exhibiting wide range of physical and mental deficiencies

· Collaborated with recreation staff carrying out facility-wide activities and special events

· Participated regularly on the interdisciplinary treatment team; reviewed patient progress and participation; identified problems; and, made activity program changes

· Assisted patients, families, unit and staff in the conduction of such interactive activities as resident council, family forums, and field trips

· Maintained program-related records and statistical reports

· Completed supply inventories and requests

· Used office automation to generate and disseminate written and electronic correspondence

· Provided supply support to facilitate the approval and purchase of medical supplies and other items

· Initiated and monitored medical supply actions to resolve issues and kept supplies at required levels

· Established patient care priorities that ensured safe and effective patient care

· Assisted doctors and nurses in the performance of diagnostic examinations

· Monitored vital signs and posted patient care charts that provided outlines or summaries of patient care measures and recorded intakes and outtakes

· Verified patient demographics, income, and financial eligibility

· Reviewed content of diagnostic and procedural templates

· Prepared areas for case procedures utilizing functional equipment, supplies, and case carts

· Transported and assisted patients, specimen, and equipment to appropriate areas safely and efficiently

· Effectively communicated to patients and family members to encourage self-care activities

· Utilized computerized data entry and retrieval systems to enter diagnoses and procedures

· Operated electronic cash register system and calculator to compute and record transactions

· Resolved patient concerns, accurately and timely

· Managed automated systems to process and track requests for information

· Followed-up on actions to ensure satisfactory outcomes

· Scheduled appointment via automated systems

· Managed, processed, and filed medical records

· Processed incoming requests to the facility for release of information

· Used software applications to retrieve data and prepare correspondence and reports

· Monitored, received, reviewed, triaged, and routed large volume of mail

· Distributed mail to individually marked boxes and other locations

· Maintained and replenished the inventory of office supplies

· Entered data into various systems

· Interpreted and verified provider orders

· Ensured accuracy of client records

· Transacted and accounted for funds

· Reviewed, analyzed, coded, abstracted and compiled data

· Ensured accuracy in recordkeeping and reporting

· Edited provider medical coding

· Bookkept