Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CASSANDRA MCLAREN

Davenport

Summary

Hardworking server offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. High-energy skilled welcoming guests. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Able to make guest feel at ease and be attentive to their needs. Forward-thinking professional proven history of leadership, planning and problem solving. Adapt collaboration with companies to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Highly-motivated employee at work desire to achieve new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Panda Express Restaurant
12.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Assistant Manager

Cinepolis USA
04.2023 - Current
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize group productivity
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives

House Attendant

Universal Orlando
08.2024 - 11.2025
  • Maintained a keen understanding of industry-specific jargon, ensuring each resume effectively communicated the client''s skills and expertise within their respective fields.
  • Demonstrated flexibility when working with clients who had unconventional career paths or gaps in employment history by presenting creative solutions for crafting compelling narratives.
  • Built lasting relationships with clients through exceptional communication skills and a genuine understanding of their career goals.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.

Sales and Customer Service Trainer

Cinepolis USA
11.2022 - 01.2023
  • Assisted with developing and implementing marketing strategies to improve sales and profitability
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Assigned work and monitored performance of project personnel
  • Evaluated individual and team business performance and identified opportunities for improvement
  • Proposed and approved modifications to project plans

Catering Coordinator

Cracker Barrel Old Country Store
01.2021 - 01.2022
  • Greeted customers, answered questions and recommended specials to increase sales
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and wiping up server stations
  • Developed prompt wait times and assisted in generating repeat business by providing exceptional customer service
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Provided exceptional service to high volume of daily customers
  • Developed strong and lasting resident relationships

Host

Cracker Barrel Old Country Store
01.2021 - 08.2021
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Accommodated guests with children and special needs to promote a comfortable dining experience
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
  • Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests
  • Escorted guests to the seating area, furnished menus and highlighted daily specials
  • Monitored dining area to assess server capacity and estimate wait times
  • Developed long-term relationships with customers to increase opportunities for repeat business

Certified Lifeguard

Island H2O Live
01.2020 - 08.2020
  • Completed routine safety training and instructed all patrons to follow safety rules
  • Monitored behaviors for safety violations and took steps to prevent further violations
  • Kept watch over swimmers to respond quickly to distress situations
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately
  • Optimized customer service by resolving issues quickly and with courteous demeanor
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival
  • Identified emergency situations, including potential drownings

Sales and Customer Service Associate

Cinepolis
04.2018 - 01.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Sold various products by explaining unique features and educating customers on proper application
  • Offered product and service consultations and employed upselling techniques
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Introduced customers to new offerings and updated accounts with special promotions
  • Maintained active store presence
  • Maximized sales events to protect products, added new merchandise and rang up purchases
  • Processed efficient and accurate cash, check, debit, and credit card payments
  • Effectively worked with teammates and openly invited coaching from management team
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport

Education

High School Diploma - undefined

Ridge Community High School
Davenport, FL

Skills

  • Lifeguard procedures
  • Swimming lessons
  • Pool policies enforcement
  • First Aid/CPR
  • Cash handling accuracy
  • Product sales
  • Sales expertise
  • Cash register operation
  • Team player mentality
  • Customer service
  • Product Sales
  • Money handling
  • POS Software
  • Guest Relations
  • Reservations
  • Menu memorization
  • High-volume dining
  • Table Bussing
  • Dining crew workflow optimization
  • Seating assignment preparation
  • Dining customer service
  • Safe food handling
  • Table setting arrangements
  • Serving
  • Promoting
  • Sales Monitoring
  • Problem Resolution
  • Employee Development
  • Hiring and Training
  • Team Leadership
  • Verbal and Written Communication

Certification

Food safety

Timeline

House Attendant

Universal Orlando
08.2024 - 11.2025

Shift Leader

Panda Express Restaurant
12.2023 - Current

Assistant Manager

Cinepolis USA
04.2023 - Current

Sales and Customer Service Trainer

Cinepolis USA
11.2022 - 01.2023

Catering Coordinator

Cracker Barrel Old Country Store
01.2021 - 01.2022

Host

Cracker Barrel Old Country Store
01.2021 - 08.2021

Certified Lifeguard

Island H2O Live
01.2020 - 08.2020

Sales and Customer Service Associate

Cinepolis
04.2018 - 01.2020

High School Diploma - undefined

Ridge Community High School
CASSANDRA MCLAREN