CASSANDRA MEHNERT
Blakeslee,PA
Summary
Experienced manager with a proven track record of over 10 years in customer engagement. Generates innovative ideas to streamline processes, enhance employee satisfaction, and meet organizational objectives. Seeking a fulfilling role to leverage extensive experience and education. Recognized as a team player with exceptional communication skills and a strong aptitude for negotiation. Self-motivated and capable of working independently to drive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
BRIER CREST WOODS POA
01.2023 - 01.2024
- Conducted a needs assessment upon hire where deficiencies in systems in the office were identified
- Modernized office processes within the organization
- Created new cloud-based filing and communication systems
- Created new forms to increase functionality
- Cultivated relationships with members of the community and board members creating an open line of communication
- Served as primary contact and involved in the bidding process of major projects within the organization
- Managed all accounting practices including budgeting, accounts payable, accounts receivable, invoicing, and reporting
- Negotiated contracts with outside vendors to increase cost efficiencies
- Ensured compliance with all federal, state and local laws
- Created new job descriptions, recruitment, interview, and hiring process within the organization
- Supervised a staff of 12 employees
Owner/Operator
CASSANDRA MEHNERT CLEANING
01.2015 - 01.2023
- Built my cleaning business based on referrals and interactions within the community
- Managed scheduling and event calendars
- Managed all bookkeeping for the cleaning business, including billing and tax preparation
- Responsible for cleaning numerous homes in a timely and orderly manner, arriving on time and working efficiently
- Communicated with homeowners regarding any issues or needs of the property and coordinated resolution
Office Manager
YOURANG CONCIERGE
01.2012 - 01.2015
- Built relationships with staff, homeowner, and contractors through value-based communication strategies
- Generated reports to inform leadership of profits, operations, and other metrics
- Reconciled accounts and managed documents to facilitate office operations
- Supervised work of office, administrative, and cleaning employees to verify adherence to quality standards, deadlines, and proper procedures
- Ensured compliance with all federal, state, and local laws
- Created the human resource department, including job description, training materials, interview process, onboarding, and exit interviews
- Scheduled and coordinated cleanings for over 50 homeowners
Education
BS - Business Administration, Human Resources Management
Western Governor University
07.2024
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Onboarding and Orientation
- Recruiting
- Payroll Administration
- Confidential Document Control
- Staff Management
- Microsoft Office
- Google Suite
- Quickbooks
- Policy Development
Certification
- ADP-The Payroll Professional, 01/01/24
- ADP-The Payroll Cycle, 01/01/24
- ADP-Getting Started with US Payroll Fundamentals, 01/01/24
- ADP-Exploring the Field of US Payroll, 01/01/24
- ADP-Advanced Proficiency in US Payroll Fundamentals, 01/01/24
Awards
- Sage Scholarship Recipient
- WGU Business Essentials Certificate
- WGU Leadership Certificate
- WGU Strategic Thinking and Innovation Certificate
- WGU Human Resource Management Certificate
- WGU Capstone Excellence Award
Timeline
Operations Manager
BRIER CREST WOODS POA
01.2023 - 01.2024
Owner/Operator
CASSANDRA MEHNERT CLEANING
01.2015 - 01.2023
Office Manager
YOURANG CONCIERGE
01.2012 - 01.2015
- ADP-The Payroll Professional, 01/01/24
- ADP-The Payroll Cycle, 01/01/24
- ADP-Getting Started with US Payroll Fundamentals, 01/01/24
- ADP-Exploring the Field of US Payroll, 01/01/24
- ADP-Advanced Proficiency in US Payroll Fundamentals, 01/01/24
BS - Business Administration, Human Resources Management
Western Governor University
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