Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Melia

Hamilton,NJ

Summary

Psychology student pursuing Psychology degree seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Shift Leader

Tacoria
09.2022 - Current
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Took to-go phone orders from guests following outlined procedures.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Collaborated with team to deliver timely service of items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assembled and served meals according to specific guest requirements.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.

Cashier/Supervisor

McCaffrey's Food Market
10.2019 - 08.2022
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Processed exchanges and returns by inputting in company database.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Observed cashiers to share feedback, improving performance quality.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Assistant Camp Counselor

Baymar Farms
08.2017 - 10.2019
  • Helped tack up horses and took care of horses
  • Taught kids horse back riding lessons
  • Organized the barn and cleaned supplies
  • Established and built relationships with campers to ease fears in new environment.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.

Education

Bachelor of Arts - Psychology

Rutgers University
New Brunswick, NJ
05.2024

High School Diploma -

Hightstown High School
Hightstown, NJ
06.2020

Skills

  • Service prioritization
  • Price memorization
  • Special dietary requirements
  • Table setting arrangements
  • Point of Sale (POS) system operations
  • Organization
  • Decision-making
  • Training & development
  • Planning & organizing
  • Employee management
  • Leadership development
  • Customer outreach
  • People skills
  • Multitasking
  • Driving business growth
  • Group activity implementation
  • Positive relationships
  • Behavioral assessment
  • Facilities maintenance
  • Problem resolution
  • Reliable & trustworthy
  • Organizational skills
  • Critical thinking
  • Good work ethic
  • Leadership
  • Team Supervision

Timeline

Shift Leader

Tacoria
09.2022 - Current

Cashier/Supervisor

McCaffrey's Food Market
10.2019 - 08.2022

Assistant Camp Counselor

Baymar Farms
08.2017 - 10.2019

Bachelor of Arts - Psychology

Rutgers University

High School Diploma -

Hightstown High School

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Cassandra Melia