Cassandra Melia
Hamilton,NJ
Summary
Psychology student pursuing Psychology degree seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Shift Leader
Tacoria
New Brunswick, NJ
09.2022 - Current
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Took to-go phone orders from guests following outlined procedures.
- Explained menu items, took orders and delivered food courses according to instruction.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Directed patrons to restrooms and other amenities within facility.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Cashier/Supervisor
McCaffrey's Food Market
West Windsor Township, NJ
10.2019 - 08.2022
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Observed cashiers to share feedback, improving performance quality.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Assistant Camp Counselor
Baymar Farms
Morganville, NJ
08.2017 - 10.2019
- Helped tack up horses and took care of horses
- Taught kids horse back riding lessons
- Organized the barn and cleaned supplies
- Established and built relationships with campers to ease fears in new environment.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05.2024
High School Diploma -
Hightstown High School
Hightstown, NJ06.2020
Skills
- Service prioritization
- Price memorization
- Special dietary requirements
- Table setting arrangements
- Point of Sale (POS) system operations
- Organization
- Decision-making
- Training & development
- Planning & organizing
- Employee management
- Leadership development
- Customer outreach
- People skills
- Multitasking
- Driving business growth
- Group activity implementation
- Positive relationships
- Behavioral assessment
- Facilities maintenance
- Problem resolution
- Reliable & trustworthy
- Organizational skills
- Critical thinking
- Good work ethic
- Leadership
- Team Supervision
Timeline
Shift Leader
Tacoria
09.2022 - Current
Cashier/Supervisor
McCaffrey's Food Market
10.2019 - 08.2022
Assistant Camp Counselor
Baymar Farms
08.2017 - 10.2019
Bachelor of Arts - Psychology
Rutgers University
High School Diploma -
Hightstown High School