Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Cassandra Metcalfe

Glennville,Ga

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

10
10
years of professional experience

Work History

Sales/Marketing

Stricklands Pharmacy
05.2025 - Current
  • Supported pharmacists in daily tasks.
  • Engaged in customer consultations under supervision.
  • Assisted in pharmacy operations.
  • Collaborated with pharmacists and associates to buy and manage inventory.
  • Provided exceptional customer service.
  • Educated patients on medication safety, adherence, and potential side effects.
  • Developed creative digital marketing strategies for a variety of clients, increasing their social media presence and brand recognition.
  • Expertly managed multiple social media accounts, ensuring content was professional, engaging, and on-brand.
  • Monitored analytics closely, providing detailed reporting and insights to inform upcoming initiatives.
  • Assisted with making store purchasing and merchandise.
  • Monitored inventory levels to prevent stockouts or excess inventory by implementing effective replenishment strategies
  • Implemented cost-saving measures such as bulk purchasing or negotiating volume discounts with suppliers
  • Contributed ideas for product innovation or enhancements based on customer feedback or industry insights
  • Assisted the buyer in sourcing and selecting merchandise for retail stores
  • Conducted market research to identify new suppliers and vendors
  • Managed purchase orders, ensuring timely delivery of goods

Customer Service Representative

T3 Pressure Cleaning
01.2021 - 05.2025
  • Help customers with complaints and questions.
  • Reasonable for reaching out to future clients
  • Meet with future clients to understand their needs.
  • Answering questions and give information about our products and services and resolving any customer service issue.
  • Responsible for taking inbound calls.
  • Keeping track of inventory and supplies.
  • Schedule appointments and processing payments.
  • Managed vendor relationships, including conducting regular performance evaluations and resolving any issues or disputes
  • Developed and implemented strategic sourcing strategies to optimize procurement processes and ensure timely delivery of goods
  • Monitored inventory levels to maintain optimal stock levels while minimizing carrying costs
  • Identified opportunities for process improvements within the procurement function through data analysis and benchmarking studies

Mechanic Operations

GulfStream Aerospace
02.2023 - 05.2024
  • Performed assembly and fitting of detail parts and structures and varied drilling and riveting operations; ensures parts/assembly meet requirements.
  • Rivet structural assemblies and parts using all tools required to do the job (portable riveting guns, pneumatic guns, pneumatic drills, counter sinks, rivet shavers, files, reamers, rivets) And Megohmmeter/ megger.
  • Read work orders, blueprints, lofts, sketches, and operation sheets to determine sequence of operations, type size and hole pattern for rivets.
  • Check all work and ensure a defective free assembly prior to final inspection.
  • Maintain and use all logs and records (e.g. MIR sheets, DMTs, Crabs, PCOs).
  • Align and assemble parts to be riveted using jigs, holding fixtures, pins, clamps, and fasteners.
  • Maintained a neat and orderly work area, supports the company 5S Program and complied with all safety regulations.
  • Worked under moderate supervision on duties and tasks.
  • Support Lean Activities.
  • Received 3 Mach 2 awards for going above and beyond to meet deadlines.
  • Travel out of station to meet deadlines and to prevent any delays.
  • Proficient in Solumina And Catia Software.
  • Cleaned and closed the inside of the fuel cell, inspected to insure is FOD free and ensured all parts are assembled properly.
  • Assembled aerospace components according to blueprints, diagrams, and work instructions
  • Operated various hand tools, power tools, and machinery in the assembly process
  • Collaborated with team members to meet production goals and deadlines
  • Maintained a clean and organized work area to promote efficiency and safety
  • Followed strict safety protocols and procedures while working with hazardous materials
  • Trained new employees on proper assembly techniques and safety procedures
  • Adhered to company policies, regulations, and industry standards at all times
  • Ensured compliance with all applicable aerospace regulations throughout the assembly process
  • Participated in regular team meetings to discuss progress, challenges, and potential solutions
  • Demonstrated attention to detail when inspecting parts for defects or abnormalities
  • Suggested improvements in tooling or equipment based on hands-on experience

IT Customer Support III

Onshore Outsourcing
05.2018 - 12.2020
  • Provided contact through telephone support and simulates or recreates problems to provide resolution to client for operating difficulties.
  • Worked with development staff to determine problem solutions
  • Helped with resetting passwords and security questions.
  • Helped users gain access to several different accounts and applications
  • Delivered quality customer service through Phone Calls.
  • Assisted with Training New Junior IT Agents
  • Managed multiple projects/tasks at once
  • Diagnosed hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
  • Maintained Good communication skills taking ownership of problems
  • Maintained a Great service attitude even under pressure
  • Experienced using a ticketing system and providing excellent service delivery
  • Maintained General network troubleshooting
  • Maintained Software troubleshooting and configuration
  • Maintained Strong Multitasking skills when under pressure with a time limit
  • Assisted with troubleshooting mobile device management

Customer Service & Food Service Worker

Sodexo Group USA @ Gulfstream Aerospace
08.2015 - 10.2017
  • Collected receipts and follows all Sodexo and client policies as well as those of all regulatory agencies.
  • Operated a cash register (or equivalent), receives payments of cash, checks and charges from customers or employees for goods or services, making change and issuing receipts or tickets to customers.
  • Provided the highest quality of service to customers at all times.
  • Maintained proper security of cash at all times.
  • Understood and follow Sodexo cash-handling policies and procedures.
  • Assisted in locating, reconciling and verifying the accuracy of transactions and operate peripheral equipment that records and supports non-cash transactions.
  • Prepared for service before the meal and clean the dining room after the meal (wiping tables, vacuuming the floor, cleaning chairs, ensuring the acceptable appearance of the dining area).
  • Helped Set up and stock the beverage area, grab and go items, service ware and condiments or other assigned areas.
  • Helped Set up stations with entrees, soups, salads, breads, condiments, other food products and utensils.
  • Served and replenish food from counters and steam table.(sometimes using a conveyor food belt), and breaks down stations.
  • Cleaned and sanitizes workstations, counters, steam tables and other equipment.
  • Brewed coffee and tea. restock other beverage areas.
  • Interacted with customers in the serving and dining areas.
  • Assisted customers with opening containers and cutting food when requested.
  • Attended all allergy and food borne illness in-service training.
  • Complied with all company safety and risk management policies and procedures.
  • Reported all accidents and injuries in a timely manner.
  • Participated in regular safety meetings, safety training and hazard assessments.
  • Attended training programs (classroom and virtual) as designated.
  • Maintained inventory, stock, and requisitions as well as complete assigned tasks from management every day.

Education

High school diploma -

Eastgate Christian Academy
Savannah, GA
01.2009

Skills

  • Windows
  • Solumina (1 year)
  • Operating systems
  • Manufacturing
  • IT Support
  • CATIA
  • Live chat
  • Help desk
  • Active Directory
  • Desktop Support (3 years)
  • Network Support (3 years)
  • Microsoft Excel
  • Administrative experience
  • VPN (3 years)
  • Blueprint reading
  • Software troubleshooting
  • Outbound calling
  • Computer literacy
  • IT support
  • DNS (3 years)

Awards

Awards, Soar Award, Teamwork, Employee of the Month

Timeline

Sales/Marketing

Stricklands Pharmacy
05.2025 - Current

Mechanic Operations

GulfStream Aerospace
02.2023 - 05.2024

Customer Service Representative

T3 Pressure Cleaning
01.2021 - 05.2025

IT Customer Support III

Onshore Outsourcing
05.2018 - 12.2020

Customer Service & Food Service Worker

Sodexo Group USA @ Gulfstream Aerospace
08.2015 - 10.2017

High school diploma -

Eastgate Christian Academy

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