Cassandra Michel
Orlando,Florida
Summary
Board member and Business Management experience in Healthcare Process and change improvement. Broad knowledge of process mapping, process improvement, Forming professional relationships, developing a strong rapport with stakeholders, and building connections with providers in organizations. Demonstrated excellent interpersonal and communication abilities as flexible and analytical with a keen eye for details, skilled at building professional relationships with customers and management alike. Adapt to performing financial management, preparing detailed reports, and analyzing marketing trends to identify new business opportunities. Possess excellent analytical, research, data analysis, and operational skills, along with multi-lingual proficiency in English, French, and creole. Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Provider Outreach Specialist and Board Member
Advent Health
Tampa, Florida
03.2022 - Current
- Hosts regular meetings with network physicians, office staff, and necessary clinical staff to review contract performance and collaborates on improvement strategies
- Reviews transparent quality and utilization reports along with specific patient and payor data with network physicians and office staff and connects practice to relevant support for performance improvement
- Uses knowledge to help connect key concepts and expectations, presenting the Regional Market CIN, and/or affiliated payer networks/health plans
- Regular rounding to communicate messages about the value of solutions, strategies, performance/incentive models, policies, procedures, and timely issue resolution
- Facilitates practice change management regarding emerging trends related to population health initiatives, reimbursement models, patient satisfaction, customer outreach, panel growth, and provider performance with quality and efficiency metrics
- The Specialist should be seen as an asset to their practices by providing transparent data and recommending enhancements to help ensure success in the value-based healthcare environment
- Responsible for tracking, measuring, analyzing, and reporting on provider contacts, updating provider demographics, validating provider contact information, and reporting issues in the designated provider reporting tool
- Discuss business strategy and partnerships given the Health Climate of industry trends
- Reported directly to senior management with quantitative data regarding Tracking outcomes of patient engagement, referral attendance, medications prescribed Pilot Program performance and barriers
- Created marketing collateral: Brochures, data sheets, blogs, social media, and website content
Research Support Assistant/Process
Advent Health
Orlando, FL
03.2021 - 03.2022
- Research support and Process Improvement assistant in understanding and application of data collection/analysis tools while using various internet tools to retrieve information
- The assistant will support researchers in improving, demonstrating, and evidencing the outcomes and impacts of their research, this will include actively searching for, retrieving, and consistently storing information
- Perform research to compile all data and prepare required special reports and assist to distribute all incoming and outgoing mail
- Administer all office equipment and ensure smooth operation and coordinate with various departments to prepare the calendar of all events and participate in various meetings for all research and coordinate with all research scientists to perform troubleshooting on equipment
- Maintain all materials and assemble records and assist in accurate billing of all invoices and prepare all correspondence and always ensure confidentiality of all information
- Perform various complex functions for all computer applications and maintain knowledge of all software programs and perform to troubleshoot if required and prepare required software.
Financial Coordinator
Advent Health
Orlando, FL
10.2018 - 03.2021
- Collaborate with cross-functional clinical staff to provide significant information and data regarding benefits, support, and financial liability, before the patient’s financial clearance
- Maximize the satisfaction and retention level of each visitor by listening and addressing requirements via liaison with the clinicians on regular basis
- Lead continuous financial evaluation of patient’s eligibility, benefit changes, and financial status
- Ensured accuracy of financial records by planning, implementing, and evaluating complex data and financial procedures
- Coordinated with finance and pharmacy assistance programs, to develop agreements and optimize the insurance verification process for multi-dimensional patients availing of different treatment plans
- Generated financial packets based on patients’ benefits, financial interviews, and estimated expenses to track, manage, and control all aspects of cash flow
- Presented expert insights and provided recommendations to clinical teams regarding financial screens in every respective meeting, which resulted in strengthening the hospital’s financial position
- Interviewed admitted patients to check active coverage with the insurance company and verify the eligibility of insurance claims.
Patient Access Lead
Advent Health
, FL
02.2018 - 10.2018
- Assured compliance with customer service and quality standards by resolving patient and workflow escalations
- Ensured appropriate coverage for departmental responsibilities by monitoring the accuracy of timecards and daily schedules
- Streamlined day-to-day business activities by consistently evaluating daily work, including high-dollar accounts and unapplied payments to ensure quality and timely resolution
- Optimized the department’s operational efficiency and reduced additional cost factors by overseeing regular activities to meet quantity standards and financial goals
- Steered continuous process improvement, removed operational barriers, and timely responded to customers' inquiries by collaborating with team members and leaders
- Assessed team performance to maximize productivity and meet service quality standards, while executing appropriate intervention in case of standards violation
- Improved core competencies of both new and old team members with the focus on introducing different training programs, bridging the communication gap, and encouraging team personnel.
Education
MBA - business administration
University of South Florida
Tampa, FL 01.2017 - 05.2020
Bachelor of Science - Healthcare Administration
University of Central Florida
Orlando, FL 01.2014 - 12.2016
Associate of Arts - Business
Seminole State College of Florida
Sanford, FL 08.2011 - 12.2013
High School Diploma -
Ocoee High School
Ocoee, FL 08.2008 - 06.2011
Skills
Type 96WPMundefined
Timeline
Provider Outreach Specialist and Board Member
Advent Health
03.2022 - Current
Research Support Assistant/Process
Advent Health
03.2021 - 03.2022
Financial Coordinator
Advent Health
10.2018 - 03.2021
Patient Access Lead
Advent Health
02.2018 - 10.2018
MBA - business administration
University of South Florida
01.2017 - 05.2020
Bachelor of Science - Healthcare Administration
University of Central Florida
01.2014 - 12.2016
Associate of Arts - Business
Seminole State College of Florida
08.2011 - 12.2013
High School Diploma -
Ocoee High School
08.2008 - 06.2011
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