Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Cassandra Miller

Las Vegas

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Food and Beverage Relief Manager

Santa Fe Station
05.2020 - Current
  • Able to adapt to all outlets on property with ease including Charcoal Room Steakhouse, Oyster Bar, Brass Fork Cafe, Beverage and concessions
  • Assist room managers and chefs with maintaining outlet and all duties of that outlet when they are not present
  • Flexible with schedule at any given time.

Feast Buffet Room Manager

Santa Fe Station
09.2019 - 05.2020
  • High Volume outlet serving over 55,000 guest and generating over $600,000 in revenue per month
  • Managed 3 assistant managers and 50+ team members
  • Execute specialty nights and holiday events.

Beverage Manager

Texas Station
05.2019 - 09.2019
  • Managed 2 assistants, 100+ team members, 7 bars, an entertainment venue and concession outlets simultaneously
  • Acting Food and Beverage Director in his/her absence
  • Completing bi-weekly financial reports and inventory extensions for corporate review
  • Monthly inventory and maintaining beverage costs at 15%-17% by following recipes, pars, ensuring bar gun calibration and jiggers in use
  • Interviewing and Hiring for cocktail servers, Bartenders, Bar porters and Concession outlets
  • Developing assistant managers and helping them grow to reach their full potential
  • Maintain compliance of all corporate beverage sponsorships.

Oyster Bar Room Manager/Grand Cafe Room Manager

Texas Station
09.2016 - 05.2019
  • Managed a team of 3 assistant room managers, 3 sous chefs and 30+ team members
  • Implemented new ideas to drive sales and covers such as monthly specials, latin nights and new beverage development
  • Resulting in a 30% cover and sales increase driving a positive number to the bottom line in Oyster Bar
  • Completing all functions of the outlets such as scheduling, ordering, floor plans/rotations
  • Maintain a food cost of 33%-35% and a beverage cost of 18%-20% in Oyster Bar, food cost of 30%-32% in Grand Cafe through adequate pars and recipes
  • Developed training plan for new managers and trained incoming managers in various roles of F&B.

Grand Cafe Assistant Room Manager/Assistant Beverage Manager

Texas Station
06.2014 - 09.2016
  • Completing all functions of the outlets such as scheduling, ordering, floor plans/rotations
  • Managed multiple outlets simultaneously in both roles
  • Handling guest opportunities with the guest and company in mind
  • Monthly inventory

Senior Assistant Manager

C.E.C. Entertainment
04.2013 - 08.2014
  • Enhanced customer satisfaction through timely issue resolution and proactive communication.
  • Mentored junior staff members to enhance their skills, promoting growth within the company.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.

Restaurant General Manager

Pizza Hut
04.2009 - 04.2012
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Education

High School Diploma -

Bonanza High School
Las Vegas, NV

Skills

  • Shift Management
  • Inventory Control
  • Customer Service
  • Staff Training
  • Team Leadership
  • Interpersonal Skills
  • Problem Solving
  • Effective Communication
  • Data Analysis
  • Time Management
  • Staff Management
  • Brand Management

Certification

  • ServSafe
  • SNHD Food Handlers Card
  • Alcohol Awareness Card
  • Non Gaming Sheriff Card

references

Available Upon Request

Timeline

Food and Beverage Relief Manager

Santa Fe Station
05.2020 - Current

Feast Buffet Room Manager

Santa Fe Station
09.2019 - 05.2020

Beverage Manager

Texas Station
05.2019 - 09.2019

Oyster Bar Room Manager/Grand Cafe Room Manager

Texas Station
09.2016 - 05.2019

Grand Cafe Assistant Room Manager/Assistant Beverage Manager

Texas Station
06.2014 - 09.2016

Senior Assistant Manager

C.E.C. Entertainment
04.2013 - 08.2014

Restaurant General Manager

Pizza Hut
04.2009 - 04.2012

High School Diploma -

Bonanza High School

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Cassandra Miller