Cassandra Miller
Valdosta,GA
Summary
Dedicated and versatile professional with extensive experience in customer service, team management, and administrative support. Adept at handling financial transactions, streamlining operations, and enhancing customer experiences. Strong organizational, leadership, and problem-solving skills with a commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHEALTH Medical center of the Rockies
Denver, CO
12.2024 - Current
- Resolved issues related to theregistration process, including eligibility verification and authorization problems.
- Maintained accurate records of patient registration information in theelectronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Ensured all required forms were completed accurately prior to patient visit.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
Sales Manager and Administrative Assistant
Robinson and Henry
Denver, USA
01.2024 - 11.2024
- Managed a sales team of 35 representatives, providing tools and resources to exceed performance goals.
- Coordinated with attorneys and paralegals to streamline case-related processes.
- Oversaw financial tasks including budgeting, expense tracking, and invoicing.
- Strengthened client relationships to support business development and strategic growth.
- Maintained QA goals within the company and produced coachable goals for employees I managed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
Front Office Manager
Center for Teaching & Learning
Denver, USA
11.2021 - 01.2024
- Company Overview: MSU Denver
- Provided training and support for students and faculty on Canvas platform features.
- Created, edited, and captioned instructional videos for educational use.
- Managed front desk operations, assisting students and teachers with inquiries.
- Organized virtual office hours to support academic success.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
Assistant Manager
Domino's Pizza
Elizabeth, USA
04.2017 - 07.2022
- Supervised team operations, ensuring high customer service standards and store cleanliness.
- Handled financial transactions, cash reconciliation, and daily sales reporting.
- Trained new employees in operations, customer service, and food preparation.
- Managed inventory, placed supply orders, and ensured compliance with safety regulations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Child Caregiver
Private Family
Kiowa, USA
01.2016 - 08.2019
- Provided full-time care for two children (ages 3 and 5), ensuring a safe and structured environment.
- Managed daily routines, including meals, educational activities, and outdoor play.
- Assisted with household chores, pet care, and organization of children's schedules.
- Fostered emotional development and conflict resolution through positive communication.
Salesman
Triple M Bar Ranch
Manzanola, USA
01.2014 - 01.2017
- Delivered excellent customer service and product knowledge to drive sales.
- Handled cash and credit transactions, ensuring accurate financial reporting.
- Managed store setup, product placement, and inventory tracking.
- Assisted customers in making informed purchasing decisions and resolving complaints.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated prices and set up contracts to finalize sales agreements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
Education
Bachelor's Degree - Biochemistry
Metropolitan State University of Denver
12.2024
High School Diploma -
Elizabeth High School
01.2019
Skills
- Notary public
- Team leadership
- Management
- Customer service
- Client relations
- Financial transactions
- Budgeting
- Administrative operations
- Microsoft Office Suite
- Technical troubleshooting
- Time management
- Problem solving
- Research techniques
- Quality assurance
- Customer relationship management
- Team building
- Goal setting
- Active listening
- Laboratory techniques
- CPR certified
Certification
- Certified Notary Public, 05/01/26
- Driver's License
- First Aid/CPR
Timeline
Patient Access Specialist
UCHEALTH Medical center of the Rockies
12.2024 - Current
Sales Manager and Administrative Assistant
Robinson and Henry
01.2024 - 11.2024
Front Office Manager
Center for Teaching & Learning
11.2021 - 01.2024
Assistant Manager
Domino's Pizza
04.2017 - 07.2022
Child Caregiver
Private Family
01.2016 - 08.2019
Salesman
Triple M Bar Ranch
01.2014 - 01.2017
Bachelor's Degree - Biochemistry
Metropolitan State University of Denver
High School Diploma -
Elizabeth High School
Similar Profiles
Clayton ByrdClayton Byrd
Registered Nurse at UCHEALTH Medical Center Of The RockiesRegistered Nurse at UCHEALTH Medical Center Of The Rockies
Anton MoritzAnton Moritz
Registered Nurse at UCHEALTH Medical center of the RockiesRegistered Nurse at UCHEALTH Medical center of the Rockies
Daniel GraceDaniel Grace
Charge Registered Nurse at UCHEALTH Medical center of the RockiesCharge Registered Nurse at UCHEALTH Medical center of the Rockies
Tessina OhanahanTessina Ohanahan
Sterile Processing Technician at UCHEALTH Medical Center of the RockiesSterile Processing Technician at UCHEALTH Medical Center of the Rockies
Markus BlairMarkus Blair
VSU Recreation Front Desk Student at Valdosta State University Campus Recreation CenterVSU Recreation Front Desk Student at Valdosta State University Campus Recreation Center