Cassandra Miller
Valdosta,GA
Summary
Customer Service professional with 13 years of diverse experience, including roles in customer interaction and front-end management. Proven track record in processing transactions and addressing customer needs effectively. Seeking Customer Service Rep role to leverage skills in communication and problem-solving, with a background in retail and hospitality service environments. Willing to relocate: Anywhere
Overview
15
15
years of professional experience
1
1
Certification
Work History
Entertainment TA
Walmart
04.2025 - Current
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Assisted customers with product selection and provided technical knowledge on electronics.
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
PSM
AutoZone
02.2025 - 05.2025
- Managed daily operations to ensure efficient and effective workflow.
- Supervised inventory management processes, ensuring optimal stock levels and minimizing discrepancies.
- Coordinated with team members to enhance customer service and satisfaction.
- Implemented process improvements to streamline operations and increase productivity.
- Trained and mentored staff, fostering a knowledgeable and responsive team.
- Oversaw procurement processes, ensuring timely acquisition of parts aligned with operational needs.
Driver
TLC Valdosta
11.2024 - 05.2025
- Safely transported customers to and from designated destinations, ensuring a punctual and reliable service.
- Enhanced customer satisfaction by maintaining a courteous and professional demeanor during all interactions.
- Adhered to all traffic laws and company guidelines to ensure passenger safety and compliance.
Customer Service Re
Concentrix-Valdosta
07.2024 - 09.2024
- Provided exceptional customer service by efficiently handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Front End Team Lead
Walmart-Jacksonville
06.2022 - 05.2024
- Managed and processed customer returns and refunds efficiently, ensuring compliance with company policies and enhancing customer satisfaction.
- Conducted financial transactions accurately, maintaining a high level of attention to detail and security.
Assistant Store Manager (ASM)
Family Dollar-Valdosta
04.2022 - 06.2022
- Managed daily customer service operations, ensuring all customer needs were consistently met and exceeded.
- Oversaw staff performance and provided guidance to enhance service delivery and customer satisfaction.
Night Auditor
Hampton by Hilton-Valdosta
01.2022 - 04.2022
- Conducted nightly audits and prepared daily financial reports, ensuring accuracy in revenue reporting and accounting functions.
- Managed front desk operations during night shifts, maintaining efficient guest services and handling inquiries.
Breakfast Hostess
Comfort Suites-Valdosta
12.2021 - 01.2022
- Prepared and organized breakfast items, ensuring high quality and timely service for hotel guests.
- Maintained cleanliness and orderliness of the breakfast area, contributing to a positive guest experience.
UPS Package Handler
UPS-Valdosta
09.2021 - 11.2021
- Sorted packages efficiently to ensure accurate and timely delivery.
- Loaded delivery vans with attention to balance and safety standards to optimize transportation.
Driver
Inter-rail-Jacksonville
07.2021 - 09.2021
- Transported newly manufactured vehicles to designated service locations, ensuring timely and efficient delivery.
- Maintained high standards of safety and vehicle care during transit, contributing to operational efficiency.
Driver
JFM Trucking-Jacksonville
05.2021 - 06.2021
- Transported freight to various Amazon facilities within Florida and parts of Georgia, ensuring timely and reliable deliveries.
Operations Manager/Dispatcher/Delivery Driver
Consenza DSP-Jacksonville
09.2020 - 04.2021
- Managed daily operational tasks, ensuring efficiency and smooth workflow, while overseeing the training of new employees to maintain high performance standards.
- Executed delivery operations for Amazon, contributing to timely and efficient distribution services.
Sorter/Package Handler
Amazon-Jacksonville
05.2020 - 07.2020
- Executed efficient sorting and handling of packages, facilitating seamless distribution and shipping operations.
- Conducted precise logistics and package scanning to ensure accurate placement and delivery for drivers.
Driver
Uber/Uber Eats-Jacksonville
07.2019 - 07.2020
- Provided efficient and reliable transportation services, ensuring timely and safe arrival at destinations while maintaining a high standard of customer interaction and satisfaction.
- Managed pick-up and delivery of food orders, accurately monitoring and executing tasks to ensure prompt and correct order fulfillment.
Field Supervisor
Amports-Jacksonville
07.2015 - 06.2019
- Ensured accurate processing and shipment of vehicles to designated dealerships, maintaining high standards of accuracy and timeliness.
- Monitored team performance, schedules, and production activities to uphold company policies and procedures effectively.
- Managed vehicle inventory to support efficient shipment and delivery operations.
Janitorial Worker
Jacksonville Beauty Institute-Jacksonville
07.2011 - 12.2015
- Performed comprehensive cleaning tasks including sweeping, mopping, dusting, and sanitizing to maintain a hygienic environment.
- Ensured sanitary conditions in restrooms and office areas through regular and thorough cleaning procedures.
- Organized and sanitized workspaces to support a clean and efficient workplace for employees.
Education
GED - General Education
Tallahassee Community College
Tallahassee, FL12.2003
Skills
- Cosmetology Licensing
- CDL A Licenses
- Car Wash
- Delivery Driver Experience
- Moving
- Tractor-Trailer
- Warehouse Experience
- Route Driving
- Box Truck
- Commercial Driving
- Truck Driving
- Custodial Experience
- American Sign Language: Native
- Basic Math
- Tanker
Certification
CDL A
Timeline
Entertainment TA
Walmart
04.2025 - Current
PSM
AutoZone
02.2025 - 05.2025
Driver
TLC Valdosta
11.2024 - 05.2025
Customer Service Re
Concentrix-Valdosta
07.2024 - 09.2024
Front End Team Lead
Walmart-Jacksonville
06.2022 - 05.2024
Assistant Store Manager (ASM)
Family Dollar-Valdosta
04.2022 - 06.2022
Night Auditor
Hampton by Hilton-Valdosta
01.2022 - 04.2022
Breakfast Hostess
Comfort Suites-Valdosta
12.2021 - 01.2022
UPS Package Handler
UPS-Valdosta
09.2021 - 11.2021
Driver
Inter-rail-Jacksonville
07.2021 - 09.2021
Driver
JFM Trucking-Jacksonville
05.2021 - 06.2021
Operations Manager/Dispatcher/Delivery Driver
Consenza DSP-Jacksonville
09.2020 - 04.2021
Sorter/Package Handler
Amazon-Jacksonville
05.2020 - 07.2020
Driver
Uber/Uber Eats-Jacksonville
07.2019 - 07.2020
Field Supervisor
Amports-Jacksonville
07.2015 - 06.2019
Janitorial Worker
Jacksonville Beauty Institute-Jacksonville
07.2011 - 12.2015
GED - General Education
Tallahassee Community College