Cassandra Miller-Bradley
Torrance,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Customer Care Manager
ACES
07.2023 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Owner /Catering Specialist
Island Spice Kitchen
04.2017 - Current
- Develops all recipes for menu.
- Responsible for all day-to-day administrative duties necessary in managing business, which include but are not limited to greeting clients, telephone calls, deliveries, invoice preparation, bookkeeping, filing, photocopying, ordering, and maintaining inventory of supplies.
- Responsible for all marketing materials, which include flyers, brochures and newsletters.
- Manages and maintains all delivery schedules and clients appointments.
- Managed day-to-day business operations
- Founded and managed catering business, growing revenue to $5,000 in first year
Client Care Coordinator Lead
ACES
02.2023 - 07.2023
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Client Care Coordinator
ACES
11.2021 - 02.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, and responding to incoming calls.
- Verify Insurance benefits.
- Effective communication between parents and clinical team.
- Submit insurance authorizations.
- Knowledge of diagnosis report.
- Provided friendly greeting to parents and gave knowledgeable and responses about ACES ABA onboarding process.
- Effectively managing client case load of over 50 clients.
Co Manager
Talbots
03.2009 - 04.2017
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives
- Identified sales opportunities by analyzing incident rate reports and increasing sales by 25%
- Achieved 3 million in yearly sales by working with store and district manger
Medical Assistant
Sarcoma Oncology Center
01.2007 - 09.2008
- Collected and documented patient medical information such as blood pressure and weight
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Oriented and trained new staff on proper procedures and policies
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Documented all maintenance and repairs in timely fashion
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Assessed, documented and monitored vital signs for more than 25 patients per day
Education
Master in Education - Early Childhood Education / Special Education
Grand Canyon University
Phoenix, AZ06.2022
Master of Business Administration - Business Administration and Management
Grand Canyon University
Phoenix, AZ07.2017
Bachelor of Arts - Business Administration
Everest College
Phoenix, AZ2012
Skills
- Managing multiple projects
- Customer and client relations
- Expert in Microsoft Office and Google Doc
- Analytical and Critical Thinking
- Organization and Time Management
- Problem-Solving
- Flexible and Adaptable
- Talent Management
- Team Building
- Scheduling
- Administration
- Interpersonal And Written Communication
- Documentation And Reporting
- Excellent managerial techniques
Timeline
Customer Care Manager
ACES
07.2023 - Current
Client Care Coordinator Lead
ACES
02.2023 - 07.2023
Client Care Coordinator
ACES
11.2021 - 02.2023
Owner /Catering Specialist
Island Spice Kitchen
04.2017 - Current
Co Manager
Talbots
03.2009 - 04.2017
Medical Assistant
Sarcoma Oncology Center
01.2007 - 09.2008
Master in Education - Early Childhood Education / Special Education
Grand Canyon University
Master of Business Administration - Business Administration and Management
Grand Canyon University
Bachelor of Arts - Business Administration
Everest College
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