Cassandra Mitchell
Raleigh,NC
Summary
Results-driven sales professional with expertise in customer relationship management across diverse environments. Proven track record of enhancing customer satisfaction and loyalty through strategic communication and negotiation skills. Achieved significant revenue growth by identifying new opportunities and optimizing sales processes for maximum efficiency. Aiming to leverage these skills to drive further success in a dynamic sales organization.
Overview
12
12
years of professional experience
Work History
Customer Success Executive
Cisco Systems
RTP, NC
01.2024 - Current
- Developed and led security account plans and strategies for multimillion-dollar accounts, leveraging cross-functional resources including marketing, technical teams, and executive sponsors
- Identified major projects within key accounts, driving double-digit revenue growth through new project creation and opportunity identification
- Partnered closely with technical resources to ensure technical excellence in competitive analysis, proposals, and customer engagements
- Forged high-level relationships within critical accounts to win incremental product and service business
- Collaborated with channel teams to capitalize on partner capabilities for new and existing sales opportunities
- Exceeded revenue targets through strategic account management and solution-selling methodologies
- Successfully implemented Salesforce CRM processes to forecast and report activities accurately
Cisco Refresh Specialist
Cisco Systems
RTP, NC
08.2019 - 01.2024
- Managed customer relationships to secure strategic positioning with decision-makers and drive additional business opportunities
- Provided pricing and configuration solutions tailored to customer needs, ensuring alignment with business goals
- Led cross-functional teams to address technical challenges and deliver customer-focused solutions
- Achieved 185% to plan for FY22 and 155% to plan for FY21, demonstrating exceptional sales execution and customer success
- Identified and capitalized on new project opportunities, driving significant revenue growth
- Partnered with Cisco Channel Team to enhance market penetration and close high-value deals
Virtual Account Manager
Cisco Systems
RTP, NC
09.2015 - 08.2019
- Managed Global Service Provider accounts, leading projects to present Cisco solutions and close significant deals
- Developed and executed account plans to maximize product and services revenue across the account base
- Built strong relationships with partner channels, leveraging their capabilities to drive business growth
- Achieved 165% to plan for Services in FY19 and 223% to plan for Products in FY18
Assistant OE Sales Manager
Global Knowledge
Cary, NC
02.2013 - 09.2015
- Led the largest Virtual Sales Team, developing sales plans and strategies to exceed forecasted quotas
- Designed and delivered training programs to improve team performance and ensure successful execution of account strategies
- Recruited, onboarded, and coached Virtual Account Managers, fostering a high-performing sales team
Education
Bachelor’s Degree - Biblical Studies, History, Theology
IBTC
Daytona, FLBachelor’s Degree - Industrial Engineering, Mathematics
North Carolina State University
Raleigh, NCSkills
- Targeted Account Management
- Financial Forecasting Expertise
- Value-Based Sales Approach
- Effective Stakeholder Engagement
- Strategic Positioning Insights
- Pricing Optimization
- CRM and Sales Pipeline Oversight
- Cross-Team Engagement
- Effective Communication Skills
Accomplishments
- Chosen to be a part of the Executive Shadow Program
- Overachieved on the annual quota consistently
- AI Greenbelt
- Customer Success Greenbelt
References
References available upon request.
Timeline
Customer Success Executive
Cisco Systems
01.2024 - Current
Cisco Refresh Specialist
Cisco Systems
08.2019 - 01.2024
Virtual Account Manager
Cisco Systems
09.2015 - 08.2019
Assistant OE Sales Manager
Global Knowledge
02.2013 - 09.2015
Bachelor’s Degree - Biblical Studies, History, Theology
IBTC
Bachelor’s Degree - Industrial Engineering, Mathematics
North Carolina State University
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