Damon Robinson
Fort Wayne,IN
Summary
Dedicated leader, customer service expert, coach, and mentor professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining/building professional long-lasting relationships to increase profitability and drive results. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid leader and team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Development Specialist
Bae Systems Inc.
09.2023 - Current
- Contributed to long-term sustainability by maintaining up-to-date knowledge of best practices in nonprofit fundraising strategies and trends.
- Forged partnerships with local businesses, schools, and community organizations that provide additional resources or support necessary to expand our reach further than ever before.
- Developed job-specific competencies and performance standards.
- Executed individual business plans to exceed revenue goals and quotas related to growth and new income sources.
- Established and maintained quality control standards.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Optician Technician
Longe Optical
01.2019 - 12.2022
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience identified issues during the preliminary exam and addressed concerns with the physician.
- Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
Product Specialist
Ashley Furniture Store
01.2015 - 01.2017
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Leveraged data-driven insights to inform continuous improvement of existing products and features.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed innovative product strategies for increased sales and customer satisfaction.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Established strong relationships with key industry influencers to promote products through various channels.
Manager
Tire Barn
02.2010 - 02.2013
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Associate of Science -
IPFW
Fort Wayne, IN02.1999
High School Diploma -
South Side High School
Fort Wayne, IN06.1997
Skills
Customer service abilities
- Coaching abilities
- Business Development
- Positive Customer Engagement
- Listening Skills
- Conflict Resolution
- Critical Thinking
- Training and mentoring
Certification
A+ Certification Prep Hardware & Operating Systems
Additional Information
- Volunteer Metro Youth Sports Coach for 14+ years.
- Successful supervision of youth for Boys and Girls Club
Additional Company Experience
- Best Buy (Specialist)
- Now Courier (Driver)
- Dave Baker Agency (Sales/Customer Services)
Timeline
Development Specialist
Bae Systems Inc.
09.2023 - Current
Optician Technician
Longe Optical
01.2019 - 12.2022
Product Specialist
Ashley Furniture Store
01.2015 - 01.2017
Manager
Tire Barn
02.2010 - 02.2013
Associate of Science -
IPFW
High School Diploma -
South Side High School
A+ Certification Prep Hardware & Operating Systems
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