Cassandra Moore
Nacogdoches,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Nacogdoches Memorial Hospital, excelling in customer service and teamwork. Skilled in managing patient registrations and ensuring data integrity, I effectively resolved patient concerns while enhancing operational efficiency. Committed to fostering positive relationships and delivering exceptional care in fast-paced environments.
Overview
29
29
years of professional experience
Work History
ES Clerkll
Health and Human Services Commission
Nacogdoches
02.2019 - Current
- Processed client applications and documentation for various health services.
- Preserved data integrity through meticulous record maintenance in electronic system.
- Assisted clients in understanding program requirements and eligibility criteria.
- Coordinated communication between departments to streamline service delivery.
- Maintained accurate records in electronic filing system, ensuring data integrity.
Patient Registration Clerk
Nacogdoches Memorial Hospital
Nacogdoches, TX
10.1997 - 02.2019
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and eligibility checks to streamline patient admissions.
- Trained new staff on registration protocols and electronic health record systems for improved efficiency.
- Oversaw daily operations of front desk activities, enhancing patient flow and service quality.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Actively participated in continuing education opportunities to remain current on industry trends and best practices for patient registration processes.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Contributed to overall hospital performance by consistently meeting or exceeding registration quotas each month.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Organized daily work assignments for team members to maximize productivity and maintain high levels of customer satisfaction within the department.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
MBA - Business Administration And Management
Capella University
Minnesota City, MNBachelor of Science - Health Administration
University of Phoenix
Tempe, AZ07.2024
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Timeline
ES Clerkll
Health and Human Services Commission
02.2019 - Current
Patient Registration Clerk
Nacogdoches Memorial Hospital
10.1997 - 02.2019
MBA - Business Administration And Management
Capella University
Bachelor of Science - Health Administration
University of Phoenix