Cassandra Mora
South Houston
Summary
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.
Overview
13
13
years of professional experience
Work History
Site Coordinator
Communities In Schools-Southeast Brazoria County
08.2022 - Current
- Case managed a caseload of 80 students, providing individualized support and guidance
- Improved student attendance through targeted interventions and support
- Addressed behavioral issues through counseling, mediation, and referrals to external resources
- Facilitated lunch groups and activities focused on: - Self-esteem development - Social skills training - Developed and implemented a male mentorship program for boys, held on Wednesday
- Enhanced academic performance through tutoring, mentoring, and academic support services
- Created a safe and supportive environment for students, fostering a sense of belonging and well-being
- Referred students and families to community resources, including: - Mental health services - Healthcare providers - Social services
- Provided basic needs support, including: - Food assistance - Hygiene and personal care items - Clothing and dress code support
Customer Service Associate
The Home Depot
04.2018 - 08.2022
- Excellent customer service skills
- Maintained knowledge of returns, exchanges, and payments
- Developed multitasking & confrontation skills
- Cross-trained on other departments
- Phone etiquette
MSW Student Intern
Pasadena Independent School District
08.2021 - 05.2022
- Case management for students and families enrolled in 17 different campuses addressing basic needs, mental health, and crisis response
- Participated in staffing and interdisciplinary meetings to support students and families with behavioral and mental health needs
- Assigned to high school campus for further social work support with students in need by providing emotional support, supportive guidance, and psychoeducation
- Updated social work documentation to proper social work database
- Consultations with community agencies for resource supports and opportunities to collaborate to grow our student and family supports
- Conducted psychosocial assessment to determine the needs of students and families and conduct adequate referrals to support those needs
- Conducted individual and group sessions with students enrolled in high school campuses addressing a variety of topics including, but not limited to, adaptation, behavior, and mental health such as anxiety
- Conducted home visits to better understand student and families and meet them where they are
Substitute Teacher
Pasadena Independent School District
12.2019 - 05.2022
- Substituted grades from Pre-k to 6th (regular & bilingual classes)
- Assisted the students on their studies
- Practiced student engagement
- Ability to follow lesson plans
- Practiced classroom management
BSW Student Intern
Communities In School-TX Joint Venture
08.2020 - 05.2021
- Intake screening and Goal Setting assessments for 50 middle school youth for academics, behavior, discipline, and basic needs.
- Engage with 40 youth per week for social emotional check-ins and academic grade updates
- Build rapport with youth to continue sharing ideas and needs for quality of life
- Observe interdisciplinary consultations for youth in need of support
Cashier, Courtesy Booth Clerk
Fiesta Mart
06.2013 - 04.2018
- Assisted customers with checking out, bagging, and returns
- Cross trained on other departments (bakery, restocks, and meat department)
- Assisted customers with check cashing, wire transfers, and utilities
Education
Master of Social Work -
University of Houston
Houston, TX08-2022
Bachelor of Social Work - undefined
University of Houston-Clear Lake
Houston, TX05-2021
Associates of Arts - Social and Behavioral Sciences
San Jacinto College, Central Campus
Pasadena, TX05-2017
Skills
- Bilingual English/Spanish Advanced fluency verbal/written
- Experience with entry-level Accounting and Cash handling
- Child welfare, abuse and neglect mandatory reporting training
- Case management model for school-based documentation
- Social work engagement skills, active listening, checkouts, open and closed ended questions, reflecting feeling, and parroting
Timeline
Site Coordinator
Communities In Schools-Southeast Brazoria County
08.2022 - Current
MSW Student Intern
Pasadena Independent School District
08.2021 - 05.2022
BSW Student Intern
Communities In School-TX Joint Venture
08.2020 - 05.2021
Substitute Teacher
Pasadena Independent School District
12.2019 - 05.2022
Customer Service Associate
The Home Depot
04.2018 - 08.2022
Cashier, Courtesy Booth Clerk
Fiesta Mart
06.2013 - 04.2018
Bachelor of Social Work - undefined
University of Houston-Clear Lake
Associates of Arts - Social and Behavioral Sciences
San Jacinto College, Central Campus
Master of Social Work -
University of Houston