Cassandra Mumpower

• Spearheaded a targeted sales strategy that resulted in a 50% increase in monthly store revenue, achieving top regional performance.
• Developed training programs to enhance staff performance and drive sales results.
• Led daily operations of a high-volume retail location, managing staff, inventory, and customer experience to ensure operational excellence.
• Managed inventory control, cash control, and store opening and closing procedures.
• Recruited, trained, and coached a team of 15+ associates, leading to a measurable improvement in team productivity and morale.
• Resolved complex customer issues with professionalism and empathy, boosting customer satisfaction scores and repeat business.
• Coordinated marketing initiatives to promote new products and enhance brand visibility in the community.
• Analyzed sales reports and KPIs weekly to drive agile decision-making, optimize staffing, and align team performance with corporate goals.
• Maintained high visual merchandising standards, resulting in improved product engagement and upsell success.
• Monitored compliance with company policies, procedures, and standards to maintain operational integrity.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

• Oversaw daily operations of a 24-hour fitness studio, managing all aspects of member experience, staff performance, and facility maintenance.
• Successfully drove membership growth through strategic community outreach, promotional campaigns, and in-studio events.
• Hired, trained, and supervised a team of 25 fitness consultants and staff, ensuring alignment with company standards and goals.
• Fostered a positive team culture by mentoring staff, promoting collaboration, and encouraging professional development.
• Executed marketing initiatives to increase membership enrollment through community engagement activities and promotions.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented lead generation strategies and follow-up systems that consistently exceeded monthly sales targets.
• Monitored and maintained high standards of cleanliness, safety, and equipment functionality across all studio zones.
• Delivered outstanding customer service and conflict resolution, resulting in improved member satisfaction and retention rates.
• Analyzed performance metrics to optimize studio operations, reduce costs, and enhance member engagement.
• Evaluate clients fitness needs by health assessments. Created meal plans and fitness goals tailored to their individual needs.
• Train clients on fitness equipment and created exercise classes, as well as individual training sessions.

Oversaw daily operations of a 110-unit apartment complex, including leasing, maintenance coordination, tenant relations, budgeting, and compliance with local regulations.

• Conducted regular inspections, identifying areas for improvement to maintain property appeal and safety.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Supervise and train on-site staff of 50 plus employees, including leasing agents, maintenance personnel, and contractors, ensuring timely response to resident needs and high standards of property upkeep.
• Managed tenant relations, addressing concerns and facilitating effective communication to enhance satisfaction.
• Increase occupancy rates by implementing strategic marketing plans, improving tenant retention, and conducting effective resident screenings.
• Oversee rent collection, enforce lease agreements, and manage eviction proceedings in compliance with legal procedures.
• Prepare and manage annual operating budgets, monitor expenditures, and generate monthly financial and occupancy reports for ownership.
• Conduct regular property inspections to maintain curb appeal, ensure safety, and address maintenance concerns proactively.
• Foster strong community relations, organize resident events, and implement feedback to enhance resident satisfaction and retention.