Cassandra Nakata
Chula Vista,CA
Summary
To obtain a position where I can implement my obsessed customer service personality. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Social Media Manager
09.2021 - Current
- Provide exceptional customer service
- Plan content up to 1 month in advance
- Provide monthly analytics
- Create campaigns for social media and sell growth
- Create graphics
- Helping busy brands and business owners create and maintain an online presence through social profiles.
Flight Attendant
Skywest Airlines
08.2022 - 08.2023
- Assist and provide excellent service to passengers
- Safety demonstration
- Confirm compliance for safety procedures
- Preflight cabin for safety checks/ emergency equipment
- Flight attendant certified by the FAA
- Experience in CRJ 200, CRJ 700, CRJ 900 and ERJ 175.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
Store Manager
Miss Fashion Boutique
10.2018 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Associate Banker
Chase
09.2018 - 01.2021
- Provide exceptional customer service
- Process deposits, withdrawals, and other banking transactions for customers
- Sell and/or redeem savings bonds and other financial instruments
- Close accounts as required for members
- Introduce new members to bank policies and assist with balance transfers and/or other transactions
- Perform account maintenance for members
- Follow the bank's operating procedures and protocols.
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Teller
Bank of America
09.2015 - 09.2018
- Process deposits, withdrawals, and other banking transactions for customers
- Sell and/or redeem savings bonds and other financial instruments
- Close accounts as required for members
- Introduce new members to bank policies and assist with balance transfers and/or other transactions
- Perform account maintenance for members
- Follow the bank's operating procedures and protocols.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Accounts Receivable
Hamilton Meat Company
02.2014 - 04.2015
- Accounts receivable procedures
- Processing payments Credit/Debit
- Answering phones calls and assisting member with their accounts
- Provide each customer with respect and professionalism
- Cash Applications
- Producing monthly financial and management reports
- Generating Invoices and account statements.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
Education
Associate of Science - Business Administration And Management
San Diego City College
San Diego, CA08.2024
Skills
- Ability to work under pressure in a fast-paced environment
- Team Player
- Payroll Management
- Shift Scheduling
- Operations Management
- Retail Inventory Management
- Data Collection
- Paperwork Processing
- Team Development
- Customer Relations
- Customer Service Management
- Talent Recruitment
References
- Joy Bersley, Previous manager (Chase Bank), 501-557-4774
- Claudia Salgado, Previous assistant manager (Chase Bank), 619-327-8107
- Renata Rios, Pervious owner of (Miss Fashion) , 619-734-6660
Languages
Spanish
Professional Working
Timeline
Flight Attendant
Skywest Airlines
08.2022 - 08.2023
Social Media Manager
09.2021 - Current
Store Manager
Miss Fashion Boutique
10.2018 - 05.2022
Associate Banker
Chase
09.2018 - 01.2021
Bank Teller
Bank of America
09.2015 - 09.2018
Accounts Receivable
Hamilton Meat Company
02.2014 - 04.2015
Associate of Science - Business Administration And Management
San Diego City College