Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Nester

Ely,Nevada

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel Suites
10.2022 - Current
  • Enhance customer satisfaction by providing efficient and professional front desk services.
  • Streamline office operations for improved productivity with effective organization and communication skills.
  • Increase guest retention by maintaining a welcoming and organized reception area.
  • Expedite check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Schedule appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Cashier

Shell Gas Station
03.2019 - 02.2021
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Housekeeper

Hotel Nevada
10.2018 - 12.2018
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Adhered to professional house cleaning checklist.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Porter

Hotel Nevada
12.2018 - 03.2019
  • Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Contributed to hotel reputation by providing exceptional customer service and addressing concerns with professionalism.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Greeted guests with warmth and professionalism for friendly, helpful service.

Education

Cottonwood High School
Salt Lake City, UT
06.2012

Skills

  • Customer Service
  • Hospitality Service
  • Sensitive Information Handling
  • Front Desk Operations
  • Guest Registration
  • Telephone etiquette
  • Listening Skills
  • Time Management
  • Word Processing
  • Office Supplies Inventory Management
  • Researching Skills
  • Critical Thinking
  • Microsoft Office
  • Scheduling Appointments

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel Suites
10.2022 - Current

Cashier

Shell Gas Station
03.2019 - 02.2021

Porter

Hotel Nevada
12.2018 - 03.2019

Housekeeper

Hotel Nevada
10.2018 - 12.2018

Cottonwood High School

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Cassandra Nester