Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

CASSANDRA NEWELL

WESTERVILLE

Summary

Quality-driven professional with several years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

36
36
years of professional experience

Work History

Finance Assistant

Sogeti USA
Westerville
08.2009 - 08.2025
  • Processed invoices and managed expense reports for timely payments.
  • Collaborated with teams to streamline finance-related workflows and procedures.
  • Provided administrative support for financial audits and compliance reviews.
  • Conducted data entry for accurate record-keeping and reporting purposes.
  • Prepared invoices for customers and suppliers.
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Managed customer complaints regarding billing errors or discrepancies.
  • Performed ad hoc tasks related to finance operations as requested by senior managers.
  • Greeted customers, answered account questions and resolved complaints.
  • Created various documents and handled correspondence and memos to assist supervisor.
  • Monitored debtors' accounts to ensure timely payment of outstanding invoices.
  • Ensured confidentiality and security of financial records.
  • Participated in financial and operational audits, providing necessary information and support to auditors.

Administrative Assistant

Sogeti USA
WESTERVILLE
08.2000 - 08.2025
  • Coordinated scheduling for executive meetings and team events.
  • Managed office supplies and inventory for efficient operations.
  • Assisted in preparing reports and presentations for client meetings.
  • Maintained filing systems and organized documents for easy access.
  • Supported onboarding processes for new employees and interns.
  • Communicated effectively with clients to address inquiries and requests.
  • Collaborated with teams to streamline administrative procedures and workflows.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Conducted research on various topics as requested by management.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Service Representative

Anthem Blue Cross & Blue Shield
Worthington
06.1999 - 08.2025
  • Managed customer inquiries through phone and online channels.
  • Provided detailed information about insurance plans and coverage options.
  • Resolved customer complaints with empathy and effective communication skills.
  • Educated clients on utilizing digital tools for claims submissions.
  • Documented customer interactions in the CRM system promptly.
  • Maintained up-to-date knowledge of healthcare regulations and policy changes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

Merk Medco
Columbus
05.1993 - 06.1999
  • Managed customer inquiries through phone and online channels.
  • Provided detailed information about insurance plans and coverage options.
  • Resolved customer complaints with empathy and effective communication skills.
  • Documented customer interactions in the CRM system promptly.
  • Assisted in training new representatives on company policies and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.

Customer Service Representative

Directel, Inc.
Westerville
05.1989 - 05.1993
  • Managed customer inquiries through phone and online channels.
  • Resolved customer complaints with empathy and effective communication skills.
  • Documented customer interactions in the CRM system promptly.
  • Assisted in training new representatives on company policies and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Westerville South High School
Westerville, OH
06-1990

Fine Arts

The Ohio State University
Columbus, OH

Skills

  • Invoice processing
  • Audit support
  • Data entry
  • Customer relationship management
  • Administrative coordination
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Database record keeping
  • Debt collection
  • Interpersonal and verbal communication
  • Invoice management
  • Deadline awareness
  • Microsoft Excel
  • Telephone etiquette
  • Accounts receivable
  • Supply requisition
  • Month-end closing support
  • Invoicing procedures
  • Word processing
  • Team building
  • Data entry and 10-key

Affiliations

  • Avid reader
  • Crochets
  • Gardening

References

References available upon request.

Timeline

Finance Assistant

Sogeti USA
08.2009 - 08.2025

Administrative Assistant

Sogeti USA
08.2000 - 08.2025

Customer Service Representative

Anthem Blue Cross & Blue Shield
06.1999 - 08.2025

Customer Service Representative

Merk Medco
05.1993 - 06.1999

Customer Service Representative

Directel, Inc.
05.1989 - 05.1993

High School Diploma -

Westerville South High School

Fine Arts

The Ohio State University

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CASSANDRA NEWELL