Cassandra Nice
Lowell,MA
Summary
I am currently the Food Service Leader of the Bedford Va Hospital . I'm a team player and I like to take initiative as well as go above and beyond for my residents and employees. I am knowledgeable with safety and sanitation procedures due to my work history in hospital kitchens. I demonstrate great leadership skills. I have experience in many different supervisory roles. I always have a happy upbeat energy when I enter a building and I always intend to have that energy around others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Worker Lead
VA Bedford HCS
Bedford, MA
08.2022 - Current
- Hired full time
- Working 40 hours per week
- Wage: 26.00
- Leading productions for both shifts
- Dexterity, interpret instructions, proper use of materials, technical practices, maintain tools/equipment and work practices
- Analyzed weekly tally breakdown to determine production requirements.
- Delegated tasks to team members
- Successfully managed the operation of different types of equipment and machinery
- Sanitizing equipment after use
- Implemented and maintained sanitation standards in food service operations
- Demonstrated proficiency in managing tasks across different shift schedules.
- Adapted to various weather and temperature conditions
- Efficiently utilized equipment and techniques to minimize risk of injury during lifting tasks
- Delivered accurate and efficient interpretation of instructions
- Successfully instructing and enforcing safety protocols
- Ensured consistent adherence to safety protocols during day-to-day tasks
- Showcased strong communication skills by writing out prep-work and ensuring its distribution to staff throughout the day
- Tasking program employees (CWT)
- Problem solving by finding a solution quickly
- Making decisions when a supervisor is not available
- Efficient use of therm units at night
- Properly lead tray line and completing tasks at hand
- Making sure all temperatures are within desired ranges and making sure all protocols are being met
- Documenting and taking notes on things that can change
- Providing ideas to help better our staff and production
- Utilized external insights to optimize work efficiency
- Capable of efficiently carrying out various responsibilities in compnutrition including printing meal tickets, answering phone inquiries, delivering trays, and updating meal tickets.
- Collaborated with executive chef and dietitians on menu ideas and changes
- Created and managed daily staff schedules
- Continuously exhibited strong teamwork and leadership capabilities
- Independently managed and successfully executed shift's without supervision.
Lead Dietary Aide/Server/Cook
CareOne
Concord, MA
12.2020 - 08.2022
- Was hired full time and I averaged 45-75 hour a week
- Wage: 20.50 per hour
- Spoke to residents and answered questions/concerns
- Took any meal requests from Residents and relayed to the kitchen
- Supervised staff
- Tasked staff with important duties throughout the day
- Spoke with family's about meal plans
- Cooking, daily cleaning, making sure all temperature logs were up to date
- Filled out meal tickets for breakfast lunch and dinner
- Made sure everything is prepared correctly
- Very knowledgeable with Crandall and pcp tray card
- Input diets/allergies/preferences correctly into the Resident portal
- Completed select menus with all Residents that were interested in selecting their own meal plans
- Cooking for Resident party's and catering to their needs
- Dementia training
- Very knowledgeable with nutrition guidelines
- Preparing meals and serving them on a tray line according to specific times meal trucks will be delivered in a timely manner.
Manager/Sales Representative/Merchandiser
Flying Tiger Copenhagen
Burlington, MA
12.2018 - 12.2020
- Was hired full time and averaged 40-60 hours a week
- Wage: 17.50
- Started as sales associate and then was promoted in May 2019
- Cash handling
- Safe counting
- Made cash deposits
- Created spreadsheets for monthly quotas
- Conference calls / emails
- Customer service
- Visual merchandising
- Pushing sales
- Tasking employees
- Closing and opening
- Receive and order shipments
- Closed due to pandemic.
Line Worker/ Shift Leader/Key-Holder
Mooyah
Billerica, MA
08.2017 - 12.2018
- Hired full time and worked 40 hours a week
- Wage: 10.25 per hour
- Food prep/fryilators, grill, baking, and line work
- Cashier
- Serving
- Cleaning tables, bathrooms, etc
- Trained on all stations
- Leading staff on daily job tasks.
Cashier/ markets kitchen/ sub maker
MarketBasket
Billerica, MA
09.2015 - 08.2017
- Hired for full time and worked 40 hours a week
- Wage: 8.50 per hour
- Food handling
- Customer service
- Used: grill, steamer, ovens, toasters, steam table, fryolator
- Completing a whole breakfast line for hot plate with a strict deadline every morning
- Preparing salads and other ready to go meals for the refrigerator.
Sub Maker
Augustas market
Billerica, MA
04.2015 - 01.2016
- Hired part time and worked 25 hours a week
- Wage: 8.00 per hour
- Prepared orders for customers
- Took phone orders and in person orders
- Weighing out food properly
- Cooking
- Cleaning
- Prep.
Education
Associates Degree - In progress
Middlesex Community College
06.2024
High school diploma -
Billerica Memorial High School
06.2017
Skills
- Shift Management
- Dexterity
- Food Service
- Food Handling
- Customer Service Skills
- Tasking employees
- Excel
- Microsoft Office
- Kitchen Experience
- Retail Sales
- Dietary Aide Experience
- Food Preparation
- Serving Experience
- Senior Care
- Food assembly
- Inventory Control
- Problem-Solving
- Cleaning and sanitation
- Dementia training
Certification
- EMT class
- Microsoft Office Specialist
- Office certification
- CPR/AED
- ServSafe Manager
Additional Information
Situations that make me feel like a great food service worker
1. I had a resident receive a food that they could not eat due to religious reasons. I had gotten the
call from them being very upset. I delivered them a cup of coffee and apologized. I asked if there was
anything else I could make them in the kitchen and they told me they wanted pasta with sauce so I
went back downstairs made them the pasta and delivered it immediately. They were so happy and
forgiving to the mistake we had made.
2. I make it a point to learn their names of every Resident, and to learn there favorite foods.
3. When a new Resident was admitted I was sure to see and greet them immediately. I obtained their
food preferences and allergies if any and explained things they need to know about food service.
4. If I see Residents struggling to eat (due to me in the dishroom a lot I see how much they eat) I will
go upstairs and fill a menu out with them so they can feel satisfied and not feel like they have to eat
what they get.
Personal Information
Willing To Relocate: Anywhere
Timeline
Food Service Worker Lead
VA Bedford HCS
08.2022 - Current
Lead Dietary Aide/Server/Cook
CareOne
12.2020 - 08.2022
Manager/Sales Representative/Merchandiser
Flying Tiger Copenhagen
12.2018 - 12.2020
Line Worker/ Shift Leader/Key-Holder
Mooyah
08.2017 - 12.2018
Cashier/ markets kitchen/ sub maker
MarketBasket
09.2015 - 08.2017
Sub Maker
Augustas market
04.2015 - 01.2016
Associates Degree - In progress
Middlesex Community College
High school diploma -
Billerica Memorial High School
- EMT class
- Microsoft Office Specialist
- Office certification
- CPR/AED
- ServSafe Manager
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