Cassandra Niles-Glover
Savannah,GA
Summary
Highly motivated professional with strong organizational and multitasking skills. Eager to lend combined knowledge and skills to enhance business proformance. Operates well in both individual and team capacities. Resourceful, results-driven and reliable with a good work ethic and the ability to quickly adapt to new task.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Pediatrics Associates Of Savannah
08.2016 - 04.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used eClinicalWorks to schedule appointments.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Service Representative
The Kids MD
05.2006 - 04.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used eClinicalWorks to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
Case Manager
Savannah Chatham Authority For The Homeless
07.1998 - 03.2006
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis intervention
- Collaborated with case managers to develop and implement individualized care plans and documented clients interactions and interventions in electronic charting systems.
- Referred clients to appropriate team members, community agencies and organizations to meet client needs.
- Collaborated with community members to develop and implement service initiatives.
- Provided Intensive Case Management for the following facilities and programs:
- The Salvation Army: Provided Case Management for Individuals and Families.
- J.C. Lewis Health Clinic: Provided Case Management for in house clients participating in Drug Rehabilitation Program and Long T Medical clients.
- The Hacienda: Managed in housing facility for female clients in Drug Rehabilitation Program.
- The Jasmine House: Managed in house facility for 10-15 families of women and children.
- Initiated referrals to agencies to agencies e.g., Department of Family and Children Services, Chatham Board of Education, Georgia Department of Labor and local Veteran Services.
- Kept proficient records of data for all referrals and services provided by collabrotive partners for HUD, local and state census.
- Substantiated client knowledge and understanding of policies and procedures.
Education
Social Work
Savannah State University
Savannah, GACertified Customer Service
Savannah Technical College
Savannah, GA09.1997
Skills
- Office Administration
- Staff Management
- HIPAA Compliance
- Documentation
- Quality Assurance Controls
- Case Planning
- Client Empowerment
- Intervention Plans
- Case Notes
- Verbal and Written Communication
- Clients Rights
- Multitasking and Organization
- Office Administration
Timeline
Patient Service Representative
Pediatrics Associates Of Savannah
08.2016 - 04.2022
Patient Service Representative
The Kids MD
05.2006 - 04.2022
Case Manager
Savannah Chatham Authority For The Homeless
07.1998 - 03.2006
Social Work
Savannah State University
Certified Customer Service
Savannah Technical College
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