CASSANDRA OROZCO
Temecula,CA
Summary
Committed food server with experience serving hot, delicious food while maintaining a friendly atmosphere. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills. Offering reliability, punctuality and attention to detail. Seeking to transition to a rewarding role with a growing team. Motivated food server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Food Runner
Red Robin
Temecula, CA
04.2021 - Current
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of- house
- Assisted servers as needed to optimize 5 star guest dining experience
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction
- Completed final preparations of dishes and quickly delivered items to customers
- Relayed orders and special requests to cooks
- Responded quickly to customer concerns and escalated major issues to management.
Server
Cafe Borrone
Atherton, United States
08.2021 - 12.2021
- Interacted with many guests per day, displaying enthusiasm and promoting positive memorable experiences for all.
- Regularly checked on customers to ensure full satisfaction with each food item and beverage.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Mailroom Assistant
Menlo College
Atherton, CA
08.2021 - 12.2021
- Delivered inter-office mail to various departments and individuals within organization and collected mail to be sent out
- Coordinated mail delivery services with carriers including USPS, UPS and FedEx
- Sorted 150+ incoming packages and letter mail efficiently using organization skills.
Crew Member
Monteleone Meadows
Murrieta, CA
06.2020 - 04.2021
- Restocked supplies, removed trash and cleaned areas.
- Kept customer and food preparation areas clean and well-organized.
- Mastered multiple crew functions, including order assembly, serving, cooking, hosting, restocking, and bussing.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
Education
Intended Bachelors Degree - Business Management
Menlo College
Atherton, CA05.2024
Skills
- Problem Detection and Resolution
- Service-Oriented
- Team Leadership
- Attention to Detail
- Team Collaboration
- Multitasking
- Critical Thinking
- Heavy Lifting
- Time Management
Affiliations
- Menlo College Women's Volleyball Team Player
- Elected Team Captain
- #1 blocker in GSAC Women’s Volleyball Conference
Timeline
Server
Cafe Borrone
08.2021 - 12.2021
Mailroom Assistant
Menlo College
08.2021 - 12.2021
Food Runner
Red Robin
04.2021 - Current
Crew Member
Monteleone Meadows
06.2020 - 04.2021
Intended Bachelors Degree - Business Management
Menlo College
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